INFO (Independence) - 4.8/5 Rated MSP Reviews & Services

INFO-TEK is a Balanced MSP based in Independence, holding a 4.8/5 rating across 22 reviews. Customers most often mention Fast response times, Effective troubleshooting. Best suited for 1-25 employees (small business) organizations seeking high-touch IT support.
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⭐ 4.8 (22 reviews) AI Trust Score: 84/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
80/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for INFO

84
Trust Score
5
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Independence, Missouri

INFO Quotes?

Business Support Operations Analysis summary

Operational Scoring

85
Support
70
Communication
80
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Effective troubleshooting

Most Common Customer Feedback Themes

Fast response times
Effective problem-solving
brian
info
always

AI Review Intelligence Summary

Based on 5 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention responsive support, effective problem-solving.

Customer Review Highlights

Bruce Rippee

Brian is one of the most honest and capable IT people I have ever met. We have had him working on our clinic for over a decade and he has always found inexpensive yet very workable solutions. I cannot recommend him any higher!...

Charielle Sowers

We've worked with Brian and the team at Info-Tek for several years now. They do a great job of understanding our business needs and providing appropriate solutions to fit. Consistently responsive and always willing to tackle a problem head first, even if it requires problem-solving with other entities....

Roger A Revell

Brian Greenstreet, owner of INFO-TEK has provided service to my small business for almost twenty-five years. He solves problems frequently without suggesting equipment purchases. Brian and his staff follow-up well, and they are responsive. I enthusiastically recommend INFO-TEK....

Kristin Yunger

The INFO-TEK team lead by Brian has been a huge asset to our company. INFO-TEK provides server support, workstation monitoring, e-mail and domain hosting and on-site technical support as well as off-site fully redundant backups. Its staff …...

Vicki Vance

INFO-TEK does a great job of a quick response time to both phone calls and emails. Brian works very efficiently and I have never felt like our money was being wasted like I had previously experienced. As Executive Director of a non profit …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 1-25 employees (small business) organizations seeking managed IT services

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