PC & Cellular Repair (Independence) - 4.4/5 Rated MSP Reviews & Services

PC & Cellular Repair is a Established, High-Volume MSP based in Independence, holding a 4.4/5 rating across 827 reviews. Customers most often mention Helpful support team. Best suited for 100+ employees (mid-size to enterprise) organizations seeking standard IT support.
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⭐ 4.4 (829 reviews) AI Trust Score: 72/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Established, High-Volume MSP

✨ AI Insights for PC & Cellular Repair

72
Trust Score
29
Analyzed Reviews

😊 Positive: 75.86%

😐 Neutral: 3.45%

😠 Negative: 20.69%

🌐 Visit Website

Independence, Missouri

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MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
phone
here
place
there

AI Review Intelligence Summary

Based on 29 reviews averaging 4.1 stars, overall feedback is strong. Customers most often mention helpful support.

Customer Review Highlights

Anessa Nishaé

I have been coming here since 2017 to fix all my phones. They have ALWAYS been the cheapest and fastest around. Their prices are always a solid $100 cheaper than other places I’ve called, and I always get my phone back within 2 hours after …...

Karesha Worford

My experience was disappointing from the very beginning. The front desk worker was rude during our first interaction. On July 6, I called ahead and a very polite gentleman told me that if I arrived by 6:30 p.m., my phone could still be …...

Caleb Holmquest

I will update the review tomorrow, after giving them a chance to fix the mistake, but I'm going to air it out here right now, even though I said I would wait, but the craftsmanship from a professional repair shop on my phone is that …...

Ashton Perry

This place sucks customer service sucks. Their fish tank is really dirty and I hope the fish are alive and they really deserve better if they are even in the tank, I had went there to buy a hard drive cord for my PlayStation, but I wanted …...

KimmieDawn

My son has found some good deals and fast, friendly service....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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