Intellectual Technology Inc MSP Review: Ratings, Trust Score & Services in Fort Wayne

Intellectual Technology Inc is a Security-First MSP based in Fort Wayne, holding a 3.1/5 rating across 30 reviews. Customers most often mention Security-focused operations. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 3.1 (30 reviews) AI Trust Score: 28/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for Intellectual Technology Inc

28
Trust Score
11
Analyzed Reviews

😊 Positive: 18.18%

😐 Neutral: 0.00%

😠 Negative: 81.82%

🌐 Visit Website

Fort Wayne, Indiana

Intellectual Technology Inc Quotes?

Business Support Operations Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Security-focused operations

Most Common Customer Feedback Themes

Security-focused operations
test
failed
kiosk
permit

AI Review Intelligence Summary

Based on 11 reviews averaging 1.7 stars, overall feedback is below-average. Customers most often mention a security focus.

Customer Review Highlights

Chris Crites

Tried to use their software for the DMV permit test. The test failed because of our Internet connection. Customer service is impossible to get a hold of! Cost me money and time!!!...

Kaleb Demientieff

IF YOU'RE READING THIS, DO NOT EVEN REMOTELY ENGAGE WITH ANYTHING FROM THIS COMPANY. …...

Nathan Toler

DO NOT USE FOR PERMIT TEST. I used this service for the permit test online thru their website for my daughter, She passes the test but never get anything from thus company. They also have ZERO customer service and there is no one you can …...

I.B. Pimpindemhoes

Ivy is so smart. So hot....

Chris Ford

This company should be ashamed about how bad their KnowToDrive software is. Does this company employ any QA Engineers? We tried to take the knowledge test in Nevada and the camera was failing each time, and it failed on suspicious behavior. …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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