EXOS Reviews, Services & Trust Score
✨ AI Insights for EXOS
Trust Score
Analyzed Reviews
😊 Positive: 95%
😐 Neutral: 3%
😠 Negative: 2%
Indianapolis, Indiana
EXOS Quotes?Operational Overview
Operational Scoring
Operational Characteristics Customers Frequently Mention
When This MSP Is A Strong Fit
- Businesses needing highly responsive support
- Companies needing advanced technical troubleshooting
- 10-100 employees organizations seeking managed IT services
Estimate Potential IT Support ROI
Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
Launch MSP ROI Calculator >>Situations Where Alternatives May Be Worth Comparing
- Businesses with advanced cybersecurity compliance requirements
- Organizations preferring providers with larger review histories
- Multi-location enterprise infrastructure environments
Most Common Customer Feedback Themes
AI Review Intelligence Summary
The reviews overwhelmingly praise the EXOS IT team for their professionalism, responsiveness, and effective problem-solving skills. Customers highlight individual team members like Gary Farsom, Kevin Sanborn, Cameron, Sondhi, Jim, Jacob, and others for their dedication, clear communication, and quick resolution of issues. The service is noted for exceeding expectations, even during challenging times like holiday weekends. However, there is one notably negative review criticizing the company for lack of transparency and legal concerns. Overall, the sentiment is highly positive, emphasizing excellent customer service and technical expertise.
Customer Review Highlights
Gary Farsom was great with helping me with my wi-fi connection. He did a bunch of research on it since this wasn't my first time with this issue. He spend time trying to figure out the problem. He made sure to document everything that was …...
Great place to contract through they are always willing to complete the job process and never want to end on bad terms....
Kevin Sanborn is a fantastic Network Administrator for the City of Lawrence. He is friendly, quick, and very responsive to any network issues we are facing. His customer service is top notch and EXOS is very lucky to have him....
Review Data Sources
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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