EXOS Indianapolis - MSP Reviews, Trust Score & AI Analysis

EXOS operates as a Balanced MSP with notable strengths in Fast response times, Helpful support team, Strong communication, Exceptional customer satisfaction. The company appears best suited for 25-100 employees organizations seeking High-touch IT support.
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⭐ 4.9 (89 reviews) AI Trust Score: 87/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for EXOS

87
Trust Score
25
Analyzed Reviews

😊 Positive: 96%

😐 Neutral: 0%

😠 Negative: 4%

🌐 Visit Website

Indianapolis, Indiana

EXOS Quotes?

Operational Assessment summary

Operational Scoring

85
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Strong communication
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Fast response times
Helpful support team
Strong communication
quick
issues

AI Review Intelligence Summary

Based on 25 reviews averaging 4.8 stars, overall feedback is excellent. Customers most often mention responsive support, helpful support, strong communication.

Customer Review Highlights

Singh Shivangi

Had a great experience working with the EXOS team specially with Cameron Diekhoff. He is professional, responsive, and supportive throughout the process. Communication was clear, and collaboration was smooth. Appreciate their …...

Hemanth Aligeti

I’ve had a great experience working with Cameron. He’s professional, responsive, and genuinely cares about making sure things run smoothly. Communication has always been clear, and he goes out of his way to be helpful. It’s been a pleasure …...

Nikki Aughenbaugh

They are quick and have great customer service....

Lori Barnes

Exos identified and resolved my issue in record time. They know their stuff! Thank you Aaron Guy!...

Kellie Sharp

Jacob is amazing! Quick to respond and quick to correct!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 25-100 employees organizations seeking managed IT services

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