IT of United States Miami - MSP Reviews, Trust Score & AI Analysis

IT of United States operates as a Security-First MSP with notable strengths in Fast response times, Helpful support team, Security-focused operations, Professional client interactions, Exceptional customer satisfaction. The company appears best suited for 25-100 employees organizations seeking High-touch IT support.
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⭐ 5 (109 reviews) AI Trust Score: 99/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
90/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Client Relationships
Operational Profile Security-First MSP

✨ AI Insights for IT of United States

99
Trust Score
72
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Miami, Florida

IT of United States Quotes?

Operational Assessment summary

Operational Scoring

85
Support
70
Communication
70
Technical
90
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team
Security-focused operations
Professional client interactions
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
Fast response times
Security-focused operations
Professional client interactions
recommend

AI Review Intelligence Summary

Based on 72 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support, responsive support, a security focus, professionalism.

Customer Review Highlights

Bill R.

Overall, I would actually give a 4.5. We received support from IT of US to activate service to a router at a new property. The phone rep was friendly and professional. They identified an issue with speed and had to send tech's to the …...

aleksander Ka

ItOfUs handled our case promptly and professionally. All the steps were documented and logged. When a different tech answered he was able to pick up right where other left off. Technician on site knew what he was doing and was able to walk …...

Vick Taylor305

I could not be happier with my results , really professional quick service and trustworthy...

Paul Perez

last IT guy that worked at my company was replaced by IT of US MSP and since then things that were impossible have been done in a timely matter. Excellent desktop support....

Jineht Garcia Morera

Great company ?, highly recommended, they put my cameras system and create all the IT infrastructure at home . Amazing quality and best prices in town. …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • Organizations prioritizing relationship-driven IT support
  • 25-100 employees organizations seeking managed IT services

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