IT MSP Review: Ratings, Trust Score & Services in Hollywood

IT-Smile is a Balanced MSP based in Hollywood. Customers most often mention Exceptional customer satisfaction. Some reviews also note Limited review history. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 5 (27 reviews) AI Trust Score: 85/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for IT

85
Trust Score
5
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Hollywood, Florida

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Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Exceptional customer satisfaction

Most Common Customer Feedback Themes

laptop
computer
smile
work
everything

AI Review Intelligence Summary

Based on 5 reviews averaging 5.0 stars, overall feedback is excellent. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Elena Siomina

Yeah, they do they're work perfect, Good service....

julia9sp

A magnificent company! I reached out with a non-standard request, and they solved the problem, handling everything quickly and flawlessly. My computer is working perfectly. I couldn't be happier. They have thoughtful and highly skilled …...

Anastasia Sh

I recently brought my computer to IT Smile for a full cleaning, and I’m really impressed with their work. The team did an excellent job — they cleaned everything thoroughly inside and out, removed all the dust, and made my PC run smoother …...

AYB DETAILING

Huge thanks to IT-Smile for the amazing laptop repair! My laptop wouldn’t turn on, and I thought it was beyond saving, but they diagnosed and fixed the issue fast and professionally. The service was honest, affordable, and super friendly. …...

Даниил Крамаров

ITSmile saved my coffee-soaked laptop when other shops refused to even look at it. Fast, honest, and kept me updated. Highly recommend — 5/5....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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