KLDiscovery Ontrack MSP Review: Ratings, Trust Score & Services in Eden Prairie

KLDiscovery Ontrack is a Established, High-Volume MSP based in Eden Prairie, holding a 4.8/5 rating across 767 reviews. Best suited for 100+ employees (mid-size to enterprise) organizations seeking standard IT support.
KLDiscovery Ontrack logo

Is this your business? Claim it — takes a minute, no separate signup needed.

Already have a CompareMSP account? Log in instead.

⭐ 4.8 (767 reviews) AI Trust Score: 99/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Established, High-Volume MSP

✨ AI Insights for KLDiscovery Ontrack

99
Trust Score
5
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Eden Prairie, Minnesota

KLDiscovery Ontrack Quotes?

Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

ontrack
hard
drive
data
recover

AI Review Intelligence Summary

Based on 5 reviews averaging 5.0 stars, overall feedback is excellent. Reviews are largely general in nature without a strong recurring theme.

Customer Review Highlights

Fawkes

Thank goodness for these incredible folks. I tried to recover data from two old Macintosh floppies and no one else in town could do it. This was an emotional experience for me as I was trying to recover personal data. I’d been hoping the …...

laura rogoski

Thank you so much to the team at Ontrack. My laptop was water damaged. The first place I contacted quoted me $500-$2000 to retrieve my data. After sending them my laptop they sent me an invoice for $2,999 which I declined and asked them …...

Teresa Hunt

Working with Ontrack was one of those “wish you didn’t need them but glad they’re there kind of situations”. After my hard drive, with the majority of my photo library, was damaged I contacted Ontrack for help recovering my data. Jonathan …...

Carrie Holden

I am so happy with and impressed by the services from Ontrack! I had an old hard drive that had the only copies of several years worth of photos. They were able to recover thousands of pictures and a million more precious memories! …...

Sheryl Bahls

Very friendly people and very fast. They did get my hard drive open and told me how may files I had on it. I was surprised. I did have an old hard drive up to 2024 that I put back into my computer so I was able to get my machines …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

Leave a Review

Reviews are checked by our team before they go live.

🚀 Get Free Quotes

Questions & Discussions

Ask questions, share experiences, or discuss KLDiscovery Ontrack.


No discussions yet. Be the first to ask a question about KLDiscovery Ontrack.

When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

Estimate Potential IT Support ROI

Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.

Launch MSP ROI Calculator >>