Kloud9 IT-Cleveland

Kloud9 crew is always willing to help us with our IT issues in a promptly manner. I thank specially to Jake, who helped me some days ago to resolve a bug arisen in my computer at work that did not allow me to sign up. He connected remotely and worked on the solution of the problem.

We recently began working with K9 and I have had 2 issues they have helped me out with. My most recent issue I had the pleasure of working with Jacob Luna. He was a pleasure to work with and stayed on top of my issue and communicating …

Our company outsources our IT to Kloud9 and I almost always have Jacob helping me. He's efficient, professional, and helpful, and I always walk away with a resolution to whatever issue I'm having.

I was having latency issues with my Outlook program. When Jacob contacted me, it appeared that the issue had resolved itself; however, he offered to keep the ticket open and follow up with me to confirm that things were still running …

Jacob Luna was trying to help me with a sign-on issue - not a Kloud9 issue but one of their customers. Jacob was persistent, courteous and professional although it took a month to connect. He delivered excellent customer service. Thanks Kloud 9 for having Jacob on your help desk.

Kloud9 IT and Joseph did a great job for us. Joseph was very active in hooking up the new computers we had, moving a number of them and organizing the printer applications for all the stations. He corrected some issues we had quickly and explained why, and how to avoid them. He was very efficient and did not waste time!

I have just been set up on 365 and needed a lot of help. Josh spent almost 90 minutes on the phone with me, solving 90% of my problems (only short of getting my printer to print, which I did not expect was part of his job anyway). Very helpful, thorough and personable !

Josh was very prompt and knowledgeable and fixed my issue quickly. Very happy with the service and professionalism of Kloud9 IT. Great folks!

Mark was super helpful and got my issue fixed quickly. Thanks!

Mark has always provide exceptional service. It doesn't matter is it is after hours or on the weekend if you need help Mark will be there to provide it. He deserves to receive the $50.00 several times over.

Andrew provided prompt, friendly & knowledgeable service consistently while our Agency was getting a network platform upgrade. He went above and beyond to be certain all questions were provided with understandable answers which was invaluable throughout this time. Thank you!

Kloud9 does a very good job supporting their clientele. Just worked with Jacob and he was a really big help in solving my problem so give him a call anytime.

Gus Hubble was so helpful, really appreciated the time he took to help me resolve my issues. He went above and beyond! Thanks Gus!

The phone was answered in a timely manner by a real person. Josh was very helpful and personable, and called back in less than an hour to let me know the issue had been resolved.

Mark was very helpful and knowledgeable. He went above and beyond make the process incredibly smooth! Thank you.

Alex had great customer service!

I had the pleasure of working with Jacob Luna and it was a very seamless job. Jacob spoke in layman terms and made it very easy to understand what I needed to do to help him. It was a pleasant experience. Thank you again Jacob!

Kloud9 IT staff member Jacob was a great help. He was prompt, polite, and answered all my questions (and assisted with IT support)

Our Company has used Kloud 9 for several years now and I am very pleased with the service they provide for us, Todd Blum, Jacob Luna and the IT team at Kloud 9 are awesome! any little computer issue I've ever had they have rectified …

Worked with Nathan, was a great experience. He is very knowledgeable and kind. And exercised a lot of patience with me being computer “less intelligent”
Danielle Morrow

I consistently receive prompt and efficient service from the Kloud9 team. Shoutout to Hunter for helping me with my recent email issues that spanned a couple of days!

Jacob Luna helped me out when I had an issue with my laptop. Truly saved the day! Overall Kloud9 delivers great service and assistance when you need help.

Our company has been working with Kloud9 for some time now. As happens in the IT world, sometimes you need to speak to the service department. Kloud9's support team is second-to-none. They take the time to make our problems their own, and consistently follow up until the job is done. A+ for service!!!

My computer completely shut down and would not start. I called and spoke to Jacob. He walked me through the entire process and stayed on the phone with me for over 1/2 hour. Finally go my computer to start. Once again, Jacob was patient and helpful. Thank you. Debbie DiPenti

Nathan helped me and I want to thank him for his assistance in resolving my issues. Once again, Kloud9 and their insanely talented techs continue to allow me to keep my sanity intact!

Just want to give a shout out to the Kloud9 IT staff. This is my second week at work and every IT request I've made has been responded to in a courteous manner. Special Thanks to "Jacob Luna". I've spoken with him a couple of times and he's always fast to respond and get the issue taken care of!!!

Everyone I've encountered at Kloud9 has been super professional and diligent in helping me get to the bottom of any issue I have. They are prompt and courteous, always looking for creative solutions.

Jacob with Kloud9 has been extremely helpful in resolving some of my technical issues as well as ensuring I have the best tools installed on my computer to get my job done. …

Had issues with Outlook on my work laptop. A technician named Jacob L. called me and fixed the issues no problem. Jacob was very knowledgeable and so easy to talk to. Kloud9 has always been very helpful and personable when I have needed them but Jacob went above and beyond.

We have Kloud9 for over a year now. Jacob Luna has always gone above and beyond to fix a problem for us. Highly recommend them!

Jacob was prompt and courteous and he quickly solved our problem!

Jacob was outstanding and helped me work through all of my problems! Five stars would definitely recommend!

Mark helped me (remotely) to set up a new hard drive and peripheral hardware. He was knowledgeable, clear, and polite. Even when the scanner connection gave us issues, he remained composed and went through the trouble-shooting with …

Kloud9 handles my full stop IT environment so I can focus on my customers - that's the bottom line. IT gives trouble from time to time - nature of the beast; the question is - how well does your IT department/provider handle the issues …

Jacob, is a fantastic IT professional. He is extremely patient and understanding, and explains things very well. I appreciate him for all the help he has given me today. I really enjoyed working with him.

We have used their wonderful service for years. They solved our problems fast and efficiently. We are so happy with their high-quality skills. We will continue to use their services.

Mark did a great job troubleshooting my issue quickly. Very professional and easy to work with.

I was very pleased with the speed of response, courtesy, and ease of problem solving shown by Jorge of Kloud9 IT support. I had a bit of a constraint, but he was adaptable and quickly solved my problem and gave clear instructions for future resolutions if needed.

Jacob Luna from Kloud9 provided me great service for IT support. He was kind and courteous and anxious to please. The issue was resolved in a timely fashion. Jacob felt bad that it took about 30 minutes but I was very happy the issue was …

Received excellent service from Josh Hermann. My probably was a bit tricky and Josh worked until the problem was resolved. I very much appreciate his help.

We recently switched to Kloud9 for IT assistance requests. Each time I have made a request I receive a timely response acknowledging same, an email request for a convenient time to work on the issue and very polite, expeditious service from their techs. Thank you!!

Kloud9 IT guys are ALL very helpful, professional and knowledgeable!!
Shout out to Jacob Luna who took great care of me when I was having IT issues with my computer. He remoted in and my problem was fixed in no time:)
AWESOME Customer Service!!!

Great service from Hunter at Kloud 9 24/7! He is knowledgeable, detail oriented, an excellent communicator both online and over the phone, and always reliable. He sees each ticket through to the end and has a great attitude the whole time. Thank you for all that you do, Hunter!

I had was having trouble with my VPN connection and Jacob Luna was an excellent help. He was very knowledgeable and followed up with progress on solving the issue. He even called me first thing the next morning as soon as the office was open to check to make sure the fix was working. Thanks!

Jacob at Kloud9 has been great to work with! He responds quickly and has been able to resolve any issue's that we've had. He has been great with communicating back with us in a very timing manner.

Rob was very helpful in getting my issues revolved in a timely manner. Thank you!

I recently ran into some interesting issues and Alex helped me through all of them. She was patient and drilled down into the issues and resolved all of them. I look forward to working with Alex again.

Always very helpful, I usually deal with the same tech, and my issues get resolved very quickly! They are all knowledgeable, and Mark has never let me down!

Once again Kloud9IT & Jacob Luna solved my computer problem efficiently and courteously. Jacob installed the program I was having difficulty with and got me up & running in record time. Thanks!

I have used Kloud 9 IT services for the past few years. These people provide great service. I get email notifications if they notice a potential problem and they are very easy to work with when I call with an issue. Very rapid response time. Very pleased with this service and would most definitely recommend.

Mark is always coming to the rescue when I’m in need. He was super patient with me and helped walked me through all of my problems. The greatest to ever do it!

Jacob did a great job fixing a glitch in my system. Jacob was very knowledgeable and efficient. The issue was resolved quickly.

Jacob Luna was great in addressing my issues and problems with IT. He is always quick to help and make sure that what I need to be done is.

Kloud8 made our transition to their service seamless and efficient. They communicated clearly and were prompt in ensuring we had everything we needed to get up and running smoothly.

Jacob is always pleasant, knowledgeable and eager to help fix a problem no matter how small. Answered all my questions and spent the time needed to fix the problems. Great service from him every time!

I had an order that needed processed quickly and Jorge took care of it! Our company prides itself on our Customer Service and Kloud9 has shown that Customer Service is a top priority to them as well! Thank you Jorge!

Mark took care of my problem of not being able to login via VPN in a very timely and professional manner. He always provides excellent customer service and is very patient.

Zach did a great job helping me with my slow laptop. It is running much better now. The entire staff at Kloud9 has been indispensable in keeping my business going on the IT front!

My firm recently added Kloud9 as our provider of IT support services. I had a situation in which I needed assistance in getting some software applications installed. Jacob Luna was my Kloud9 rep, and he responded quickly and effectively, letting me get back to work! I appreciate that level of service - Thanks Jacob (and Kloud9).

Mark has always come to my rescue. A sales rep told me he was the best thing that has ever happened to kloud9 and years later he’s the reason I’m still there. I cannot recommend him enough and this company. He is compassionate and dedicated!

Mark is the best in the business. His kindness and knowledge are unmatched. Working with Mark is why we continue our service with Kloud9. …

Kloud9It has been fabulous in helping me get all of my IT issues resolved. Jacob really came through with my most recent problem and I was up and running in no time.

Nathan was prompt, thorough and proactive with his support. Keep it up!

Jacob is a wonderful person to work with. He is patient and takes the time to listen and help. I always learn from him and come away with a positive feeling and more understanding. Thank you Jacob.

Josh came out in a timely manner and got us set up with the new phone we requested. He was very professional, answered all my questions and helped walked through the use of the new hand held system.

We are relatively new to Kloud 9 IT. Our recent contact with Tech Rudy could not have gone better ! Rudy addressed several issues that we were having during one client interactive remote session. …

Jacob recently helped us with some remote drive access problems. This was handled with lightning fast speed and as such we were able to return quickly to the task at hand. Thank you, Jacob and Kloud9.

We've been with Kloud9 for over 4 years now and wouldn't change a thing! Josh is always extremely helpful and responsive if we ever run into issues. Thank you Josh!

Jorge was most helpful and patient while fixing my connectivity issue for Kloud9 after I had installed Windows 11. At his recommendation, I have advised the other staff not to do the update for Windows 11. Thank you so very much Jorge!

Once the ticket was opened, our tech called right back. Quickly identified the problem and set us in the right direction. Follow up emails were very helpful in keeping track of problem resolution. All around excellent service.