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KME Reviews, Services & Trust Score

KME (Formerly Active IT Solutions) - Riverside Managed IT Services operates as a Balanced MSP with notable strengths in Fast response times, Strong communication, Strong technical expertise, Exceptional customer satisfaction. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
⭐ 5 (70 reviews) AI Trust Score: 94/100 Balanced MSP High-touch
Best For 10-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Technical Capability
Operational Profile Balanced MSP

✨ AI Insights for KME

94
Trust Score
70
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Riverside, California

KME Quotes?

Service Delivery Analysis

KME (Formerly Active IT Solutions) - Riverside Managed IT Services operates as a Balanced MSP with notable strengths in Fast response times, Strong communication, Strong technical expertise, Exceptional customer satisfaction. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
Best Fit 10-100 employees
MSP Archetype Balanced MSP
Support Style High-touch
Operational Maturity Highly Established

Operational Scoring

85
Support
85
Communication
90
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Strong communication
Strong technical expertise
Exceptional customer satisfaction

When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • Companies needing advanced technical troubleshooting
  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Businesses with advanced cybersecurity compliance requirements
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Knowledgeable IT support
Responsive and timely service
Professional and courteous staff
Effective communication and explanations
Proactive problem prevention
Trusted by medical and legal sectors
Dedicated key personnel
High customer satisfaction

AI Review Intelligence Summary

Active IT Solutions consistently receives high praise for its knowledgeable, responsive, and professional IT support services. Customers highlight the team's effective communication, timely problem resolution, and proactive approach to preventing issues. Key personnel such as Michael Cardoza, David Shay, and others are frequently commended for their dedication, patience, and technical expertise. The company is trusted by a variety of clients, including medical practices and law firms, for maintaining system stability and enhancing operational efficiency. Overall, Active IT Solutions is recognized for excellent customer service, reliability, and a strong commitment to client satisfaction.

Customer Review Highlights

Aaron Goltry ⭐ 5/5

Great service, team, and response time! Very, very happy with Active IT!...

Allan Villegas ⭐ 5/5

The Active IT Team (David Shay, Michael Cano and Dale Dickson) did a great job assisting us with our IT Support needs. They are very knowledgeable and responsive, communicated effectively and explained issues and resolutions to us to help us clearly understand our status. I strongly recommend them....

Ana Salgado ⭐ 5/5

Our company uses Active IT and whenever there's an issue Mike Cardoza jumps right on it. He delivers outstanding customer service and is prompt to answer the customer needs....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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