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Managed IT Services in Michigan - CTS Companies

Detroit, Michigan

4.8 (0 reviews)

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📈 AI Insights

84
Trust Score
34
Analyzed Reviews

😊 Positive: 85

😐 Neutral: 5

😠 Negative: 10

About Managed IT Services in Michigan - CTS Companies

Managed IT Services in Michigan - CTS Companies is a managed IT service provider based in Detroit, Michigan, offering technology solutions for businesses of various sizes. Providers in this region typically support industries such as healthcare, finance, legal services, and small-to-mid-sized enterprises that require reliable IT infrastructure and cybersecurity protection.

Businesses evaluating Managed IT Services in Michigan - CTS Companies should consider factors such as service responsiveness, cybersecurity capabilities, pricing structure, and industry expertise. Local MSPs often provide faster on-site support and a better understanding of regional business requirements.

📝 AI Review Summary

CTS is widely praised for its exceptional service quality, responsiveness, and expertise in IT solutions, including phone systems and security cameras. Customers highlight the professionalism, honesty, and reliability of the team, especially individuals like Mark Coley and Ric, who provide personalized and knowledgeable support. Many long-term clients appreciate CTS's seamless project execution and transparent communication. However, a few reviews mention dissatisfaction with upselling practices and unresolved technical issues, indicating occasional lapses in customer experience and support. Overall, CTS is recognized as a trusted IT partner with a strong commitment to customer satisfaction and efficient problem-solving.

Our Analysis of Managed IT Services in Michigan - CTS Companies

Based on available data, customer reviews, and service offerings, Managed IT Services in Michigan - CTS Companies appears to provide managed IT services focused on reliability, support quality, and business continuity. Companies in Detroit often prioritize providers that offer proactive monitoring, fast response times, and strong cybersecurity practices.

Strengths

  • Local presence in Detroit for faster support
  • Managed IT and support services for business continuity
  • Focus on cybersecurity and infrastructure stability

Considerations

  • Pricing may vary depending on service scope
  • Businesses should confirm SLA terms and response times
  • Compare with similar providers before final decision

Best For

Managed IT Services in Michigan - CTS Companies is generally a good fit for small to mid-sized businesses looking for ongoing IT support, cybersecurity services, and scalable infrastructure solutions in Detroit.

How to Choose Between Managed IT Services in Michigan - CTS Companies and Other MSPs

When comparing Managed IT Services in Michigan - CTS Companies with other providers in Detroit, businesses should evaluate:

  • Response times and availability (24/7 vs business hours)
  • Cybersecurity capabilities and compliance support
  • Scalability of services as your business grows
  • Customer reviews and satisfaction levels
  • Transparency in pricing and contracts

CompareMSP helps simplify this process by allowing you to evaluate multiple providers side-by-side and request quotes directly from top-rated MSPs in your area.

FAQs about Managed IT Services in Michigan - CTS Companies

What services does Managed IT Services in Michigan - CTS Companies offer?

Managed IT Services in Michigan - CTS Companies provides Managed IT Services, .

Where is Managed IT Services in Michigan - CTS Companies located?

Managed IT Services in Michigan - CTS Companies is based in Detroit, Michigan.

How can I contact this MSP?

You can contact them via phone or request a quote using the form on this page.

Pricing Insights

Managed IT service pricing in Detroit typically depends on the size of your business, number of users, and level of support required. While exact pricing for Managed IT Services in Michigan - CTS Companies may vary, industry benchmarks include:

  • $100 to $250 per user per month for fully managed IT services
  • $75 to $150 per device per month
  • $100 to $200 per hour for on-demand IT support

Businesses should request a custom quote to understand exact costs and compare pricing across multiple providers to ensure the best value.

Reviews


Number of reviews : 0

CTS has always been top notch when it comes to any projects that they've worked on for me. I've worked with Mark Coley for over 20 years now; anytime I have a camera or phone question, he's always able to help come up with a solution.

Trust CTS for all your IT needs! We've done so for many years and they always come through for us. They're five-star, all the way!

Ric was super easy to work with and made the whole process easy to understand and transparent. Highly recommend.

They have been nothing but amazing. From the customer service to the technicians.

Very intelligent people and really easy to work with, I would recommend them to anyone!

Mark is always very helpful and everyone has been very easy to work with.

In the short time I've worked with CTS, they have been very professional and quick to respond to.

Working with CTS Companies has truly been one of the highlights of my 30+ year career as an IT director. CTS has proven themselves time and again through the years. Their integrity, responsiveness and exceptional service has consistently exceeded our expectations. Well done, CTS team!

I have been working with CTS for over 15 years. For all projects and services throughout the years, they have been great to work with.

Our public library has worked with CTS for telephone service and the security camera system in our building. Sales are great to work with, and support responsiveness is outstanding.

CTS has been a wonderful company to work with. Every time we have needed them, they have responded right away.

Great! Helped me big time! They were able to wire and get running a basic phone system next day. They do everything voip, etc. Some companies will tell you that you need things you don't. These guys were very honest, reliable, and fair. …

Great to work with, fast, efficient, good communication.

we're a long time CTS customer and really appreciate there responsive service, and reliability.

Great experience with CTS!! Always responsive and timely to requests for IT issues - their quick turn around time is extremely important to us. Also did a great job helping us update our computer system with no glitches or loss of information on our end - transition was seamless. Thanks CTS!! Would highly recommend them.

Our business, C Roy Inc uses CTS for our phones. They are awesome! They are always so helpful and go above and beyond to assist us at all times. We would highly recommend them!

CTS Companies are a trusted partner for us at KVCC, and are easy to work with. They listen to what we need and don't push on us something we don't.

We love the quick turnarounds on most issues as well as their attention to detail. A great working partner!!

Would not recommend this company to anyone. Our sales rep upsold us a voice system that was terrible. Tech support could never find a problem "on their end" always someone else's fault or reason why the phones would stop working or dropped calls. Terrible service starts at the top and it shows.

Been doing business with this company for over a decade. We have used various managed services, communications, data backup, and advanced networking support. We are pleased with the service provided.

Will never recommend this company to any fellow business's. Horrible customer service & business practices.

Great company!!!! Have worked with CTS for years. Ric is amazing, very knowledgeable and always extremely helpful.

The company is great the follow-up is perfect! Rick & the crew at CTS I would recommend.

Ric was great at figuring out a solution for our new phone system.

This company was called out to our location to service a problem with our phone system. The service tech spent over an hour attempting to resolve the issue. Unfortunately, NOTHING was resolved and actually the problem became worse. They …

Tremendous service! Keep up the good work!

If you need a communication solution, this is the person you have to talk to hands-down. Best service and you can call him anytime of day. He answers his cell phone would definitely recommend.

CTS updated my church's phone system to VoE; the process went smoothly in a timely manner with great communication along the way. Highly recommended!!

As a one-person IT department supporting around 300 employees, I’m constantly overseeing multiple priorities. CTS Companies has been my first call whenever I need expert advice or an extra set of hands. They’ve handled our disaster recovery …

The service is great. Rob and the staff was in contact with our company thru the whole process of setting up everything. From the transfer of phone numbers to setting up the phone in the office. Training was easy. Thanks Rob and staff

Love having a business relationship with CTS. Jen and Rob are great and always there with a cheerful smile or voice to help with anything that I need. I recommend CTS to help you with your needs.

CTS is an great company to work with. Our sales rep, Robert Rail, was very knowledgeable when coming down to meet with me about changing from Buckeye Telesystem over to CTS for our VOIP. The entire staff is incredible and I look forward to working with more with them in the future.

CTS designed, installed, and maintains our phone system. Always prompt and professional throughout the process.

Pleasure doing business with CTS, very knowledgeable staff!

Services

Managed IT Services

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