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ManagePoint Reviews, Services & Trust Score

ManagePoint operates as a Security-First MSP with notable strengths in Fast response times, Security-focused operations, Personalized customer experience, Professional client interactions, Exceptional customer satisfaction. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
⭐ 4.9 (57 reviews) AI Trust Score: 91/100 Security-First MSP High-touch
Best For 10-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Client Relationships
Operational Profile Security-First MSP

✨ AI Insights for ManagePoint

91
Trust Score
57
Analyzed Reviews

😊 Positive: 96%

😐 Neutral: 2%

😠 Negative: 2%

🌐 Visit Website

Milwaukee, Wisconsin

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Operational Assessment

ManagePoint operates as a Security-First MSP with notable strengths in Fast response times, Security-focused operations, Personalized customer experience, Professional client interactions, Exceptional customer satisfaction. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
Best Fit 10-100 employees
MSP Archetype Security-First MSP
Support Style High-touch
Operational Maturity Highly Established

Operational Scoring

85
Support
70
Communication
70
Technical
100
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Security-focused operations
Personalized customer experience
Professional client interactions
Exceptional customer satisfaction

When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • Organizations prioritizing relationship-driven IT support
  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Quick response time
Excellent customer service
Personalized IT solutions
Network security and assessments
Professional and knowledgeable team
Long-term client relationships
Proactive IT management
Occasional customer service issues

AI Review Intelligence Summary

ManagePoint is highly praised for its exceptional customer service, quick response times, and knowledgeable team led by David and Andrew. Clients appreciate their thorough network assessments, personalized IT solutions, and proactive management, which have significantly improved business operations and security. The team is commended for professionalism, integrity, and willingness to educate clients. Long-term partnerships and comprehensive services, including cybersecurity and strategic IT planning, are highlighted. While overwhelmingly positive, one review noted dissatisfaction with VPN setup and customer service. Overall, ManagePoint is regarded as a reliable, responsive, and innovative IT service provider that businesses trust for their IT needs.

Customer Review Highlights

Amy Martin ⭐ 5/5

Quick response time and great customer service....

Angela ⭐ 5/5

ManagePoint has been a life saver! David and his team are amazing. They came in and did an assessment of our network and found vulnerabilities that I didn't even know about. ManagePoint tailored a package to our needs and manages our network to make sure everything is in order. I don't know what I would do without ManagePoint!...

Blanca Ramberg ⭐ 5/5

I absolutely believe that Manage Point is always on top of things we here at Feeding America Eastern Wisconsin appreciate them very much so....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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