Microsoft Store - Ross Park Mall

Came here with problems with my touch screen on my surface pro. It was late, but Jacob and Dan were super helpful and patient. I'm leaving with a brand new screen thanks to these guys! Great customer service! I am leaving super happy! Who needs a store when you have have these dudes in their kiosk!

Came in today after having issues with my second Microsoft Surface. I fully expected to just get my money back and purchase a Mac. I spoke with Marie, and she was able to provide a very reasonable resolution. Thanks to her, I will continue using Microsoft products.

Small hard to find... Apple store was huge

Fast friendly service

Staff is helpful and nice. However, some of the staff clearly lack the technical knowledge to troubleshoot the Surfaces. They do try their best though, and I'll still come back for them if I need any help while my Surface is covered under their warranty.

I've had good luck with the sales staff there. It's just a kiosk but they have a store room so there is plenty of inventory.

I was having problems installing a new version of Windows 10 on my laptop & had tried multiple ways &places including virtual adviser & chat with no results. I took my laptop to this Microsoft Store & Ian, Krista & all the employees were …

Kiosk is great; wish I could state the same about some if the hardware offered for sale

Want to talk about great customer service. They were super helpful with my broken Elite controller and didn’t stress me out to replace it. Also were helpful on advice on what laptop to look at. It wasn’t about up selling me, but offering the right product to me. Much better experience than, the apple store.

My nearly 1 year old Surface Pro 4's battery decided it didn't want to charge any longer. I called Microsoft and they said the closest store to exchange it was 2 hours away at Ross Park Mall. When I got to the store I had forgotten my …

I want things for my surface

Had a great experience in getting my microsoft band 2 taken care of on the spot. I absoutley hate going to Pittsburgh but was a trip well worth it. I explained the situation and within a few minutes the issue I had was resolved. The …

It's a kiosk, but they were extremely helpful and answered all my questions. I cracked my type cover trackpad and went here to ask about repairs and get Microsoft Complete for my SP4. Unfortunately repairs were not possible. I was expecting …

I interacted with several employees and everyone was great. They tried really hard to fix my laptop but it was the hard drive. I will definitely use them again.

Spent probably 2 hours with them trying their hardest to help me. Unfortunately it was most likely a hardware issue and they didn’t have the equipment to help with that but they did give me advice on where else to go or stuff to try at home on my own. Bless you Ian and gang, you guys did your best and i really appreciated it. ? …

Amazing service!

Horrible. This is a kiosk not a full store.

Why do you not have an actual phone number at the local store so that someone can call and actually speak to an employee? This ridiculous central line to an 8 mile deep automated tree is impossible to use and absolutely worthless. Now I …

The technicians here are amazing! They didn't judge even though I was clueless as to what I was doing with my Surface. They worked hard to troubleshoot my problem and corrected it immediately. Once it was fixed they offered to help me navigate my way around. What a great team you have there, thank you!

The three employees were super helpful and friendly. I came by to exchange my elite controller after the right bumper basically fell off the thing after only a few months. I called Xbox and they essentially said I’d have to pay to have it …

The people at the Microsoft store in Ross Park Mall are fantastic!
They are friendly and knowledgeable and went above and beyond what they had to do to quickly fix my problem and get my Surface Pro 4 back up and running!