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Network Solutions Reviews, Services & Trust Score

Network Solutions operates as a Security-First MSP with notable strengths in Helpful support team, Strong communication, Security-focused operations, Exceptional customer satisfaction. The company appears best suited for 10-100 employees organizations seeking Standard IT support.
⭐ 5 (9 reviews) AI Trust Score: 30/100 Security-First MSP Standard
Best For 10-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for Network Solutions

30
Trust Score
9
Analyzed Reviews

😊 Positive: 0%

😐 Neutral: 0%

😠 Negative: 100%

New York, New York

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Operational Assessment

Network Solutions operates as a Security-First MSP with notable strengths in Helpful support team, Strong communication, Security-focused operations, Exceptional customer satisfaction. The company appears best suited for 10-100 employees organizations seeking Standard IT support.
Best Fit 10-100 employees
MSP Archetype Security-First MSP
Support Style Standard
Operational Maturity Established

Operational Scoring

70
Support
85
Communication
70
Technical
80
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Strong communication
Security-focused operations
Exceptional customer satisfaction

When This MSP Is A Strong Fit

  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Organizations preferring providers with larger review histories
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Website downtime and slow performance
Poor and unresponsive customer service
Unauthorized and deceptive billing
Aggressive upselling tactics
Technical support unhelpfulness
Spam and communication issues
Security concerns (server viruses)
Customer distrust and warnings

AI Review Intelligence Summary

Customers overwhelmingly report extremely negative experiences with Network Solutions, citing frequent website downtime, slow loading speeds, and poor customer service. Many accuse the company of unauthorized charges, aggressive upselling, and deceptive billing practices. Technical support is described as unhelpful, with long wait times and refusal to assist unless additional fees are paid. Users also mention issues like spam, lack of communication, and even security concerns such as viruses on servers. Overall, customers express deep frustration and distrust, warning others to avoid the company.

Customer Review Highlights

David DeGroot ⭐ 1/5

Wish I would have seen these reviews before I got involved with network solutions. Multiple times my sites go down, slow load times and terrible customer service. Always trying to nickel and dime you for services. Give you unsolicited free …...

Edward Ciaccio ⭐ 1/5

Lowest quality. They will put you on auto renew without permission so you get billed. I get spam from them and there is no way to stop it. Very poor customer support....

Hoboken Chiro ⭐ 1/5

STAY AWAY! Virus in their server and our website has been down for a WEEK! Multiple hours on the phone to troubleshoot only to be told you need to purchase x,y,and z in order for us to get your site back up and running. We've been charged …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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