Northeast Telephone Systems Inc Reviews, Services & Trust Score
✨ AI Insights for Northeast Telephone Systems Inc
Trust Score
Analyzed Reviews
😊 Positive: 50%
😐 Neutral: 0%
😠 Negative: 50%
Yonkers, New York
Northeast Telephone Systems Inc Quotes?Operational Overview
Operational Scoring
Operational Characteristics Customers Frequently Mention
When This MSP Is A Strong Fit
- 10-100 employees organizations seeking managed IT services
Estimate Potential IT Support ROI
Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
Launch MSP ROI Calculator >>Situations Where Alternatives May Be Worth Comparing
- Businesses with advanced cybersecurity compliance requirements
- Organizations preferring providers with larger review histories
- Multi-location enterprise infrastructure environments
Most Common Customer Feedback Themes
AI Review Intelligence Summary
The reviews highlight a mix of experiences with Optimum's customer service and technical support. One customer praises excellent service, communication, and quality work, recommending the company highly. Another customer expresses frustration after multiple visits and days without phone service, citing unresolved issues and inadequate explanations from the support team. Overall, the feedback reflects both satisfaction with service quality and dissatisfaction with problem resolution and communication regarding technical issues.
Customer Review Highlights
Excellent customer service and communication. Great quality work, I highly recommend....
After 5 visits from Optimum and 3 days with no phone lines or resolution to why the business phone was not working, stating that they could do all they can because they system was working on their end, Optimum told me I needed a telephone …...
Review Data Sources
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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