Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 92%
😐 Neutral: 4%
😠 Negative: 4%
Yonkers, New York
Optimum Quotes?Based on 25 reviews averaging 4.7 stars, overall feedback is excellent. Customers most often mention helpful support.
John was very respectful and resourceful, got our phone on a new plan quickly....
Cherish helped me switch my phone. I'm not good with electronics so I'm grateful and Jesse was a great help to my friend . Her voicemail was messed up. He fixed it...
Jean Carlos provided me with great customer service. He is really kind and amazing. Thank you. :)))...
Not a very good space, and not at all an improvement over the old space. Most people waiting have to stand, and people can get crowded around the door. Strange that Optimum can't afford a space that's more accommodating to customers. I …...
Jordano cherish were the best. They switched out our cable boxes so quickly and easily....
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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