Optimum Reviews, Services & Trust Score
✨ AI Insights for Optimum
Trust Score
Analyzed Reviews
😊 Positive: 85%
😐 Neutral: 10%
😠 Negative: 5%
Yonkers, New York
Optimum Quotes?Service Delivery Analysis
Operational Scoring
Operational Characteristics Customers Frequently Mention
When This MSP Is A Strong Fit
- Organizations prioritizing relationship-driven IT support
- 10-100 employees organizations seeking managed IT services
Estimate Potential IT Support ROI
Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
Launch MSP ROI Calculator >>Situations Where Alternatives May Be Worth Comparing
- Businesses with advanced cybersecurity compliance requirements
- Organizations preferring providers with larger review histories
- Multi-location enterprise infrastructure environments
Most Common Customer Feedback Themes
AI Review Intelligence Summary
The reviews reflect a generally positive customer experience at the Optimum store, with frequent praise for staff members such as Cherish, Arturo, Luis, and Shaddeka. Customers highlight the team's kindness, efficiency, patience, and helpfulness, especially in resolving technical issues and providing good pricing. Many commend the personalized and caring service, noting that the staff goes above and beyond to assist. However, there are occasional mentions of inconsistent information and upselling attempts that detracted from the experience. Overall, the store is appreciated for its teamwork and customer-focused approach, making it a recommended place for service needs.
Customer Review Highlights
Cherish was a huge help! She was kind and very quick and efficient in returning our router and gave us a good experience overall. She was able to give me the best price for our internet and a pleasant person to talk to. Would definitely visit this location again!...
The phenomenal lady who helped us went above and beyond in every possible way! My daughter’s phone was stolen and she was absolutely devastated. Your employee was kind, patient and understanding. She was amazing! We can’t thank her enough for all that she did for us!!!...
Arturo, Daniel, Shadeeka & Dennis are amazing! Especially Arturo! He was tentative & very quick. Provided excellent feedback & was extremely informative about our internet needs!...
Review Data Sources
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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