Optimum

Cherish was a huge help! She was kind and very quick and efficient in returning our router and gave us a good experience overall. She was able to give me the best price for our internet and a pleasant person to talk to. Would definitely visit this location again!

The phenomenal lady who helped us went above and beyond in every possible way! My daughter’s phone was stolen and she was absolutely devastated. Your employee was kind, patient and understanding. She was amazing! We can’t thank her enough for all that she did for us!!!

Arturo, Daniel, Shadeeka & Dennis are amazing! Especially Arturo! He was tentative & very quick. Provided excellent feedback & was extremely informative about our internet needs!

I just want to give a huge thank you to Cherish and Shaddeka at the Optimum store on Executive Plaza in Yonkers. From the moment I walked in, they were so patient, kind, and caring. You could tell they genuinely wanted to help—not just me, …

Worst customer service I’ve ever experienced. Nobody knows anything. Nobody can really help you with a problem. Everybody gives you a different answer.

They are wonderful help at this store MILAYKA and Cherish got my grandson a new phone and set it up when over the phone took forever and gave us nothing. And they did it at a good price. I will always come to the store

A huge thanks to Cherish and Luis for the help today. This was my first visit but it was indeed top notch customer service.

Shaddeka and Cherish were fantastic!!! They present Optimum in the best light. Best service and creativity that I have seen in years! Give them both a huge raise!!!

Extremely helpful and great service from your representatives. Cherish Drakeford and Louis were extremely helpful and wonderful
Customer representative

Luis Torres and team are clearly most remarkable and well equip to deal with the stresses you encounter from clients. Its amazing . Always go inshore so much easier

Arturo is heaven sent! He made my transition from my old phone to new seamless! All while multi tasking taking care of several customers at the same time! You're the best! Happy holidays.

Daniel and Cherish with the rest of the staff was very helpful with our transactions.

Dennis was nice. The team was friendly and good help. My phone works now

I give cherish an double stars, she was awesome and good! Thank you

The service was excellent and they work as a team that's what I like . Luis

Service was amazing. Cherish took care of my every needs

Cherish the lady that took care of me today solved voth my issues.i recommend going in store every time . The team is great.

Shaddeka was efficient, polite and work really well.. Optimum needs more reps like her

Dennis and cherish gave great service he is training but they work well

They did a good job and answered all my questions. Thank you Dennis

Cherish what is the most amazing help that I have ever received from any company? The store is wonderful and I think she needs a raise. …

I had the pleasure with talking to Cherish and she was quick and straight to the point. She was able to fix the problem I had with my number quickly and was lovely to speak to. Highly recommend.

Stopped in yesterday to pay my neighbors bill and the team was just so helpful. Thank you Luis

I had a very poor experience with Optimum during my move. I called to order the wifi service only, they repeatedly tried to upsell me other services. Finally, got a good price & set the date. I was told I did not need a technician and was …

Customer service was ABOVE and BEYOND. Needed help helping my mom out with her mobile line. Cherish was the rep that helped us out and was the Best!

It was a wonderful experience having Cherish help me in purchasing a new phone, her patience surpassed anyone I have ever worked with. Thank God for her.

Optimum gave us a replacement box immediately when ours stopped working. The staff at the Executive Blvd office was very helpful.

Had a great experience at the Yonkers Optimum store working with Luis to lower my 94 year old mother’s cable bill that was over $300/mo. He took the time to work on all the options to get it under $100. Much appreciated!

Cherish should be cloned. She is wonderful,polite very knowledgeable and delight. I a m so happy I was lucky enough to have her wait on me.

We were finally upgraded to the fiber optics, so I needed to bring back the outdated wifi and cable boxes...
Upon walking in, it was a much nicer experience compared to times passed. There were 3 people ready to assist, and all were professional and pleasant. I was in and out quickly.

They are good and I always come here all the time. they are very patient. I miss Mikayla or Mikayla too

Cherish was brilliant. And helped me lower the bill since my son passed. She stayed on the phone with the customer service and was able to tell me what they were saying as none of them were clear. I’m grateful.

Your representative Cherish at Optimum in Yonkers was sweet, courteous, and had passion on saving my phone instead of resetting the whole thing. Because of her I would be going to Yonkers anytime I need anything. Satisfied customer My client Barbara L

Excellent Dennis and Cherish were wonderful bringing our 5 phones over

Shaddeka was so amazing & Arturo too! I love my new tablet thank you guys so much!

Luis, in the Optimum store on Executive Plaza in Yonkers, NY is the best! He is so knowledgeable about Optimum services, patiently worked for a long time with him (even through his lunch break!)to make sure I got the best deal while …

The service was horrible. I went to return an equipment on Sat Nov 15th. And I was on line for 25 minutes. One of the ladies at the counter announced that anyone there to return equipment to leave it at the counter and they will email a …

Can't nobody serve you like Cherish.Such patience, knowledge of the phones. Fixed all issues. Excellent Customer Service.

Cherish helped me out big time in the last 10 minutes of her workday on a Friday. I had been having trouble linking my new address to an account login I previously had, and she walked me through the process so I could finally access my bills online again. Really appreciated her patience and help figuring it out!

Charish and Louis at this location are excellent customer service reps and helped us resolve a long standing issue with ease!