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Ooma Reviews, Services & Trust Score

Ooma, Inc. operates as a Security-First MSP with notable strengths in Fast response times, Security-focused operations. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
⭐ 0 (70 reviews) AI Trust Score: 81/100 Security-First MSP High-touch
Best For 10-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for Ooma

81
Trust Score
70
Analyzed Reviews

😊 Positive: 65%

😐 Neutral: 10%

😠 Negative: 25%

Mountain View, California

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Service Delivery Analysis

Ooma, Inc. operates as a Security-First MSP with notable strengths in Fast response times, Security-focused operations. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
Best Fit 10-100 employees
MSP Archetype Security-First MSP
Support Style High-touch
Operational Maturity Established

Operational Scoring

85
Support
70
Communication
70
Technical
70
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Security-focused operations

When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Organizations preferring providers with larger review histories
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Cost savings
Ease of use
Call quality
Customer service issues
Security concerns
Portability and flexibility
Feature set (e.g., virtual receptionist, e-fax)
Billing and account management

AI Review Intelligence Summary

Ooma is widely appreciated for its cost-effectiveness, ease of use, and reliable call quality, making it a popular choice for both home and business VoIP services. Many users highlight significant savings compared to traditional phone providers and praise features like portability, virtual receptionist, and e-fax. However, some customers report issues such as poor customer service, security vulnerabilities due to lack of two-factor authentication, occasional service disruptions, and frustrations with billing and account management. While many long-term users remain satisfied, a few express dissatisfaction with the company's responsiveness and service reliability.

Customer Review Highlights

A ⭐ 4/5

I use Ooma for both home and work. It is by far the best priced and easiest to use VoIP service out there. It just works...like a microwave...as long as you have a good internet connection...which Ooma has no control over. If you …...

Aaron Hynes ⭐ 4/5

I've had an excellent time with Ooma. I've been using their service since 2018, and I've switched from all mobile, to multiple land lines, international numbers, going back to all mobile. All seamlessly, for a low price. Love it....

Aaron Oxenrider ⭐ 4/5

1 Star - Worst Phone Service Experience Ever Ooma has been an absolute disaster for my business. The calls were constantly …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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