PCRescue Labs LLC (Portland) - 4.9/5 Rated MSP Reviews & Services

PCRescue Labs LLC is a Balanced MSP based in Portland, holding a 4.9/5 rating across 40 reviews. Customers most often mention Strong communication, Exceptional customer satisfaction. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.9 (40 reviews) AI Trust Score: 88/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Communication Quality
Operational Profile Balanced MSP

✨ AI Insights for PCRescue Labs LLC

88
Trust Score
25
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Portland, Maine

PCRescue Labs LLC Quotes?

Operational Overview summary

Operational Scoring

70
Support
85
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Strong communication
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Fast response times
Helpful support team
Strong communication
mike
computer

AI Review Intelligence Summary

Based on 25 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention responsive support, helpful support, strong communication.

Customer Review Highlights

Nick Eddy

I've been a client for over 20 years. Mike is incredibly patient, always focused, and computer brilliant... a real wizard. You could not ask for a better computer guide/ advisor/ bailer-out. All done without being geeky - Mike is very down to earth, and has a very good sense of humor. Did I say patient? Trust him. Make the call....

Adriano Eduardo Hermosa Echevarria

I had problems with my fan, that made Word nose and the laptop did not charger very well either , i let my laptop with Mike for a week , and he fixed that with new pieces and now the laptop work so perfectly , besides the price was good , if you want save your money and get a quality i can recommend you this place...

Richie Axelsen

Using PC Rescue for the first time and could not be more happy with the prompt service, the great customer service from Mike and will definitely make this my go too PC stop, highly recommend....

Jason Miller

Mike at PCRescue! is amazing!! He literally did rescue me from a desperate situation when my laptop fan went down at the worst time. He came up with a solution until my new fans arrived and could be replaced. He was always great at communication, fast and professional. Highly recommended. Thank you!...

Angel Theriault

Mike fixed my computer under 2 hours for a very reasonable price, im glad I came here instead some big store such as best buy with geek squad. Overall it was a great experience!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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