Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 40%
😐 Neutral: 4%
😠 Negative: 56%
Phoenix, Arizona
phoenixNAP Quotes?Based on 25 reviews averaging 2.7 stars, overall feedback is below-average. Customers most often mention a security focus, responsive support.
Your security guard need to have more respect towards construction workers who all were doing was Securing our load and setting up barricades so u can have Access to your company and others.......
Told me I owed a balance with their company after purchasing various servers then are actively holding my payment hostage without a refund....
I recently signed up for one of their Bare Metal Cloud servers (less than 2 weeks ago), and ~6 days after starting it up, I get an email out of the blue that states that my services are about to be suspended. Naturally curious, I email …...
I was with PhoenixNAP for 10 years, starting back when they were called Secured Servers, so I have a long history with them. However, I finally stopped using their services this year because I couldn't tolerate their issues anymore. …...
The hosting is alright, it worked like any other however competitors prices are better. They want you to cancel a month in advance but don't have it listed anywhere. I've asked in email multiple times from support of where their …...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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