POS.COM MSP Review: Ratings, Trust Score & Services in Hammond

POS.COM - Chicago is a Balanced MSP based in Hammond, holding a 3.8/5 rating across 4 reviews. Customers most often mention Helpful support team. Some reviews also note Limited review history. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 3.8 (4 reviews) AI Trust Score: 19/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for POS.COM

19
Trust Score
2
Analyzed Reviews

😊 Positive: 50.00%

😐 Neutral: 0.00%

😠 Negative: 50.00%

🌐 Visit Website

Hammond, Indiana

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Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
when
terrible
customer
stay

AI Review Intelligence Summary

Based on 2 reviews averaging 3.0 stars, overall feedback is mixed. Customers most often mention helpful support.

Customer Review Highlights

nic hul

Terrible customer service stay far way from this company if you are in the market for a POS system. you would be better writing orders down on paper. company fell apart when Brandon left. they will be out of business soon. you have been warned....

Nick Gee

Been with them for years! Always helpful! They have helped me when my register broke down, by giving me a temporary until they could finish a new one for me. I am grateful! Especially for Doty!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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