Proofpoint (Draper) - 4.4/5 Rated MSP Reviews & Services

Proofpoint is a Balanced MSP based in Draper. Some reviews also note Limited review history. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.4 (32 reviews) AI Trust Score: 55/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Proofpoint

55
Trust Score
12
Analyzed Reviews

😊 Positive: 75%

😐 Neutral: 0%

😠 Negative: 25%

🌐 Visit Website

Draper, Utah

Proofpoint Quotes?

MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

Security-focused operations
best
awful
support
work

AI Review Intelligence Summary

Based on 12 reviews averaging 3.8 stars, overall feedback is mixed. Customers most often mention a security focus.

Customer Review Highlights

Charles Waller, MS MBA

I work for this AMAZING and Impactful Company. It's an HONOR and PRIVILEGE to walk into doors and be a value add to the organization!!...

ze

Big red flag...

ayush nigam

Best company to work with....

David Prado

Great company....

james anderson

While Proofpoint (Cloudmark) is indeed a good product, the fact is that when you call them at this office or even headquarters, they never answer. They think the answering machine will do their job for them. That is an ethical issue they …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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