Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 40.00%
😐 Neutral: 0.00%
😠 Negative: 60.00%
Knoxville, Tennessee
RCN Technologies Quotes?Based on 5 reviews averaging 2.6 stars, overall feedback is below-average. Reviews are largely general in nature without a strong recurring theme.
I've been with RCN for about 3 years. We had around 20 SIMs with them. We worked with a few different sales reps where we were promised certain terms. I guess when those sales reps get fired they no longer honor what was discussed. The …...
In December of 2020 I ordered a mobile wireless hub for my all-volunteer, nonprofit which benefits law enforcement and military, the Patriot Training Foundation. The experience was an absolute disgrace. The device arrived two weeks late …...
RCN was nowhere on my radar when I started looking for a CradlePoint router for my business. I knew what I wanted and went to the vendor's direct site and through a brief conversation with the CradlePoint sales team was directed to RCN …...
RCN Technologies is hands down the best IT company based in Knoxville. Customers locally and across the nation can always #ExpectMore from RCN . Excellent Customer service. Excellent solutions. Excellent culture. If you are searching for the right IT company to work with I would 10/10 recommend RCN Technologies....
I spent 5 weeks doing a site survey, ordering equipment and scheduling an install for a new business. The individual sent for the site survey had only sold the product I was purchasing once. Then, just 6 days before the scheduled install, …...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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