BrownBear IT Solutions MSP Review: Ratings, Trust Score & Services in Memphis

BrownBear IT Solutions is a Balanced MSP based in Memphis, holding a 4.7/5 rating across 12 reviews. Customers most often mention Fast response times. Best suited for 1-25 employees (small business) organizations seeking high-touch IT support.
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⭐ 4.7 (12 reviews) AI Trust Score: 56/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for BrownBear IT Solutions

56
Trust Score
5
Analyzed Reviews

😊 Positive: 80.00%

😐 Neutral: 0.00%

😠 Negative: 20.00%

🌐 Visit Website

Memphis, Tennessee

BrownBear IT Solutions Quotes?

Operational Assessment summary

Operational Scoring

85
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times

Most Common Customer Feedback Themes

Fast response times
brownbear
lamon
always
willing

AI Review Intelligence Summary

Based on 5 reviews averaging 4.2 stars, overall feedback is strong. Customers most often mention responsive support.

Customer Review Highlights

MMorgan

Brown Bear IT will not return my personal computer and my $1,000 payment for a new computer. They are not reputable. They have lied to me numerous times that they will deliver my assets and they do not show up. They have now ghosted me. I …...

CUMC Admin

BrownBear is always willing to help us out, even with the smallest issues. LaMon is incredibly responsive and always explains how he is fixing a problem and is willing to walk me through how to do something so that I can have more …...

EMPRESS

BrownBear IT Soulutions is your one stop shop to getting your brand to where you need or want it to go. I am a musician and LaMon got me to the top of google search pages, on playlists, promoted me on various social media platforms, radio …...

Jennifer Reith

As a Marketing Manager I have worked with many IT groups and firms. Brown Bear IT is the only firm that really had a grasp on how IT plays an important role in our Marketing plans. This is the only firm in 20 years I would recommend and …...

Matthew Barczak

LaMon and his team at BrownBear IT Solutions continuously show their ability to come up with creative solutions to a variety of IT problems. They have a vast repertoire of knowledge and resources, that allow for efficient and insightful …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 1-25 employees (small business) organizations seeking managed IT services

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