Redo (Draper) - 5.0/5 Rated MSP Reviews & Services

Redo is a Established, High-Volume MSP based in Draper, holding a 5.0/5 rating across 154 reviews. Customers most often mention Exceptional customer satisfaction. Best suited for 25-100 employees organizations seeking standard IT support.
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⭐ 5 (154 reviews) AI Trust Score: 99/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Established, High-Volume MSP

✨ AI Insights for Redo

99
Trust Score
5
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Draper, Utah

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Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Exceptional customer satisfaction

Most Common Customer Feedback Themes

Fast response times
Helpful support team
Strong communication
Personalized service
Professional client interactions

AI Review Intelligence Summary

Based on 5 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention responsive support, helpful support, strong communication, personalized service.

Customer Review Highlights

Carla Kiley

Redo customer service is very helpful! I'm not super tech savvy but they have been able to guide me through the process. I especially love the dashboard and easy to use email creation options....

Laken Curington

I've had a great Redo experience! They are super willing to jump on a call and help troubleshoot. I had a call with Tyler and Mason this morning, and they helped me work out any issues I had! System works great and really does A LOT! I use Redo for shipping, returns, and marketing! Would recommend!...

Megan Baker

I absolutely love Redo! We use their returns and package protection feature, and it has been the most seamless integration we have ever had. They make everything so easy and their customer support is extremely responsive. Their platform is …...

Joseph Freer

We are new customers to Redo platform and I have to say our experience has been nothing short of amazing! …...

Caroline Valentin

Working with Redo has been a great experience. Their team is responsive, supportive, and genuinely focused on finding solutions while incorporating our feedback. The real-time communication and personalized support make a big difference, and their professionalism makes them a reliable partner we’re excited to continue working with....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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