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Reliable Technology Services

Baltimore, Maryland

5 (128 reviews)

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📈 AI Insights

94
Trust Score
70
Analyzed Reviews

😊 Positive: 100

😐 Neutral: 0

😠 Negative: 0

About Reliable Technology Services

Reliable Technology Services is a managed IT service provider based in Baltimore, Maryland, offering technology solutions for businesses of various sizes. Providers in this region typically support industries such as healthcare, finance, legal services, and small-to-mid-sized enterprises that require reliable IT infrastructure and cybersecurity protection.

Businesses evaluating Reliable Technology Services should consider factors such as service responsiveness, cybersecurity capabilities, pricing structure, and industry expertise. Local MSPs often provide faster on-site support and a better understanding of regional business requirements.

📝 AI Review Summary

Reliable Technology Services (RTS) consistently delivers exceptional managed IT services, praised for their quick response times, knowledgeable and courteous technicians, and outstanding customer support. Clients highlight RTS's professionalism, teamwork, and ability to resolve issues efficiently, even under time-sensitive conditions. Their expertise spans various technology challenges, with personalized follow-ups ensuring lasting solutions. RTS's remote support capabilities keep distributed teams productive and secure, making them a trusted partner for businesses of all sizes. Customers repeatedly commend the company's responsiveness, friendly staff, and seamless service experience, emphasizing high satisfaction and strong recommendations.

Our Analysis of Reliable Technology Services

Based on available data, customer reviews, and service offerings, Reliable Technology Services appears to provide managed IT services focused on reliability, support quality, and business continuity. Companies in Baltimore often prioritize providers that offer proactive monitoring, fast response times, and strong cybersecurity practices.

Strengths

  • Local presence in Baltimore for faster support
  • Managed IT and support services for business continuity
  • Focus on cybersecurity and infrastructure stability

Considerations

  • Pricing may vary depending on service scope
  • Businesses should confirm SLA terms and response times
  • Compare with similar providers before final decision

Best For

Reliable Technology Services is generally a good fit for small to mid-sized businesses looking for ongoing IT support, cybersecurity services, and scalable infrastructure solutions in Baltimore.

How to Choose Between Reliable Technology Services and Other MSPs

When comparing Reliable Technology Services with other providers in Baltimore, businesses should evaluate:

  • Response times and availability (24/7 vs business hours)
  • Cybersecurity capabilities and compliance support
  • Scalability of services as your business grows
  • Customer reviews and satisfaction levels
  • Transparency in pricing and contracts

CompareMSP helps simplify this process by allowing you to evaluate multiple providers side-by-side and request quotes directly from top-rated MSPs in your area.

FAQs about Reliable Technology Services

What services does Reliable Technology Services offer?

Reliable Technology Services provides Managed IT Services, .

Where is Reliable Technology Services located?

Reliable Technology Services is based in Baltimore, Maryland.

How can I contact this MSP?

You can contact them via phone or request a quote using the form on this page.

Pricing Insights

Managed IT service pricing in Baltimore typically depends on the size of your business, number of users, and level of support required. While exact pricing for Reliable Technology Services may vary, industry benchmarks include:

  • $100 to $250 per user per month for fully managed IT services
  • $75 to $150 per device per month
  • $100 to $200 per hour for on-demand IT support

Businesses should request a custom quote to understand exact costs and compare pricing across multiple providers to ensure the best value.

Reviews


Number of reviews : 128

We use RTS for our managed IT for about 6 years, two office moves and countless request we have been very pleased with their services. Quick responses and in person service when needed!!

Great company. Very professional people! Thank you guys!

We have been using RTS for many many years, they are extremely responsive and knowledgeable with today technology.

They are the quickest & friendliest IT company I have worked with. Everyone is pleasant to speak with & understands when things are time sensitive. They all work together as a team & go above & beyond to gee the job done.

Been with RTS for a few months now and It's been amazing!

Love working with RTS! My IT issues are addressed fast by knowledgeable techs who ara e always courteous. Also love how they follow up after the problem was fixed to make sure it does not persist!

Super fast response. Thank you RTS

As always, Armando handled my ticket promptly and efficiently. He is always friendly and courteous.

Fast, reliable, and friendly. We have used RTS for our business for years and recommend them.

Was very patient and understanding with the problem I was having. Got me up and running quickly!

RTS is fantastic when it comes to fixing computer/tech related issues.

Good, quick and helpful...thanks again RTS!

Shout out to C. Kolker for a smooth call. Great customer service, got me in, out, and on my way in a matter of minutes. Thanks

The tech that worked with me was absolutely amazing! He was so precious and professional. He worked quickly and I am very satisfied.

I had been struggling with my printer for days and was about ready to give up when I contacted Reliable Technology Services. From start to finish, the experience was top-notch. Charles was incredibly knowledgeable, professional, and …

End-user support technicians were very knowledgeable and patient. Entreated productivity and and efficiency.

I started using Reliable Technology Services after having issues with several larger companies. I have now been using them for over a year for our manufacturing business and have had nothing but great experiences. Their customer service is …

Highly Recommend! Alex was knowledgeable and extremely helpful.

RTS makes our ticket resolutions easy with timely responses and respectful staff!

very helpful and quick to resolve issues and requests.

So easy to work with and super responsive.

Our company is all remote; scattered up and down the Eastern seaborad and RTS keeps us up and running safe. Staff is knowledgable and friendly and we've never had an issue that wasn't resolved quickly. We couldn't do business without them!

Hi Alex, I really want to commend you for your quick action. Fixing the issue within 2 minutes was outstanding and greatly appreciated. Thank you for your efficiency and support

Charles has been incredibly helpful and exceptionally patient in assisting me with my MacBook Air setup. He took the time to explain each step in detail and ensured that I understood everything before moving on. His expertise and calm …

Alex V was so amazing; very patient and VERY helpful! I couldn't be more pleased!

Armando was absolutely outstanding in providing expert professional service in resolving my IT issues. He is always patient and persistent to ensure client satisfaction no matter what it takes. I am always more than satisfied with his …

We have been using reliable as our technology company for several years. They are always prompt in answering and resolving our technical issues. The technicians are very knowledgeable and helpful. I would recommend them for your all your technology needs.

RTS is very responsive, whenever we have experienced any issues they move promptly and effectively to get my business back to peak operation.

I absolutely love working with RTS. Their support team has always been helpful and always positive. I recommend them

Great! They are extremely responsive and reliable

Alex is very pleasant and helpful. He is accommodating and makes sure that any issue is thoroughly addressed and completed!

What's there to say, other than these guys know exactly what they're doing. From informing you on how best to take care of your equipment, to helping fix that equipment within a reasonable time frame. They'll always be open to any questions …

My agency uses RTS for technical support. I love that it is quick and easy to submitted service ticket, and their response time is typically decent. I appreciate RTS trying various methods to contact me to resolve my issues-if I'm …

Outstanding service, great team at RTS.

Always prompt and helpful! Super friendly too!

Fast and Reliable. Always ready to help and very approachable. Great service and quick response!

We've been a client of RTS for over a decade. They are professional, responsive and REILABLE; thus have been our IT solution for so long. They are our solution of technology, security, & training, and are fabulous business partners. Their …

One of the politest tech teams I've worked with!

Grateful for RTS !! Reliable, Timely, friendly and professional. Thank you guys for all that you do.

Akbar and Charles were a huge help when I got my new laptop! Highly recommend!

Great team to work with. Attentive and very responsive

RTS is able to resolve my company email/IT issues wihtin 1 call, everytime. Very good service.

The tech who helped me pinpointed the problem quickly and was able to resolve my issued with one phone call.

RTS is always available and very quick to respond with any questions or concerns. Alex is fabulous and has always been able to solve my off-the-wall requests!

The RTS team has been a lifesaver for us at MillerMusmar. They’re quick to resolve any issues and keep everything running smoothly. Their support ensures we stay productive without tech disruptions. Highly recommend their service!

The tech- Akbar - that worked with me over the last few days or multiple issues was AWESOME! He followed me every step of the way and after each change he would call back to make sure the changes were all working correctly the next day. …

RTS is extremely helpful always. I had an urgent concern and Alex was able to help me in a timely manner, even considering how busy they are. Thank you!

The IT RTS team is fast, reliable, and always delivers. They resolve issues quickly and keep our systems running smoothly. Their expertise and proactive support have been essential to our operations. Highly recommended!

Just started a couple of weeks ago with RTS and I loved the welcome from the entire staff. I genuinely appreciate how customer centric we are.

So much help and super easy and patient!

Very quick response and issue resolved very quickly. Thank you!

Very quick full service IT managing and deployments

Alex replied quickly and was knowledgeable and polite. Thank you!

Exceptional customer service, quick response times, and knowledgeable, friendly agents.

Friendly and got it done quick. Great service.

ALWAYS VERY RESPONSIVE AND QUICK TO RESOLVE THE ISSUE

RTS has managed our IT for the past 7 years and they continue to provide excellent support. The response time is constantly great. The entire team is extremely professional, knowledgeable and personable. We require changes often and they …

Akbar and Armaldo at RTS are great. Quick to respond and super helpful

Reliable technology is not only knowledgeable but also genuinely cares about our business success. They take the time to understand our unique challenges and goals, and have tailored their solutions accordingly. Whether it's resolving …

Always quick and knowledgeable. Thank you for always having our backs? …

Khalil at RTS called me back quickly .. listened to my somewhat jumbled description of the problem .. assessed what I needed .. took the time and steps to solve the issue… and answered every question. Thumbs up!

Alex was helpful, smart, patient and kind in helping me set up my computer.

We've been using RTS for several years now and they are friendly to work with and responsive to our needs. We've created a partnership that fits our needs as we co-manage our environment. It's a win-win!

Armando is a pleasure to work with! Any time I have had an issue, he has always gone above and beyond to resolve the issue in an timely and very professional manner! He is a true asset to RTS!!!

RTS has taken care of our companies Tech needs for over 10 years. They are consistent in their instant availability and always fix any tech issues we might have. RTS works hard to understand our business, our budgets, and how technology can make our business and personal lives more productive. Very personable and communicative team.

Thanks for your quick and thorough attention to this problem.

I have used RTS for over 15 years. Their support and customer service is second to none. They offer the highest level of network and computer support. I have referred the MANY times to clients who have been more than happy. I strongly recommend contacting them for your IT needs.

Highly recommend! Knowledgeable Tech's and great company to work with!

Working with Alex on this particular ticket was, as always, a breeze, and the issue was resolved in short order. Efficient and friendly!

This company is the best! Always quick to respond and the customer service is amazing.

Services

Managed IT Services

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