RemoteOver.com - El Paso

Hugo is amazing. I had to take my computer in some time ago and he was so precise with his readings that I knew he was gold. His customer service and level of knowledge is amazing. After I got my computer back, it was in pristine …

Hugo and his team provide exceptional service and attention to detail. They anticipate the client's needs, act fast and are reasonably priced. 10 out of 10, this company is phenomenal!

Hugo and team are amazing. The great customer service and professionalism this business delivers is extreme! I only encountered good people that want to help you to the fullest. Highly recommend!!

Being on a budget I started looking for someone to fix the broken LCD on my laptop as cheap as possible and found this place. The technician was polite and knowledgeable. Highly Recommended. UPDATE! Just came back again after another …

If you have computer issues Hugo is the person to go to! He did an amazing job in repairing my laptop and he was great at following up to make sure everything was running smoothly. His prices are the best around El Paso. He is …

My hard drive stopped and Firewire completed a diagnostic and replacement within 48 hours before I had to fly cross country.

Very friendly and reliable service, and he really knows his stuff. Easily fixed my computer on two occasions. Will most definitely use Firewire again if the need ever arises.

Great service, prices, very nice people!!

In every aspect, Firewire was fantastic!

I was not sure to what extent my computer had been “compromised”, etc. but knew …

When our computer wouldnt boot up anymore I started looking for places to come and fix it, I called a few others but eventually settled for Firewall, I gave them a call set up and appointment. The tech came (on time), and I met him at the …

Best I.T. service in El Paso. So patient with professionals who are not tech-savvy. Thanks Hugo. My law office is better because of you!

Very professional and friendly, I went to get my laptop fan replaced and not only did they do a great job at it but they also fixed my CD port for no additional cost. Very affordable as well, I shopped around and their prices were very reasonable.

Hugo and his associates have been so helpful, patient, and knowledgeable.
I would not trust anyone but him to work on my computer and protect
my personal information. Super guy and family. Thank you so much,
David

I called Firewire on a Friday afternoon because the wifi adapter on my computer had stopped working and I wasn't able to fix it myself. I was without a car, about 40 minutes outside of Ft. Bliss and Hugo drove out to pick up my laptop …

I'm a tad north of 80,my computer expertise is shorter / narrower & thinner than my manicured finger nails. 2 weeks ago my 17 month old laptop pulled a South Pole Antarctica. ( IE ) It froze solid!!! Obviously the fault of my WI - FI …

I work as a security guard and sometimes my schedule can get kind of hectic and its hard to find a place still open. So...I Scheduled an after normal business hours appt and they worked around my schedule. Even though the Computer wasnt …

My wife and I have been so very pleased with the diligent, personal service we have received from Hugo and his team. RemoteOver does great work and comes up with solutions to solve are online and technical problems.

Top notch customer service from first call through pick-up of the completed work on my laptop. I was clearly advised of the process and estimated cost. The work (replace fan) was done as agreed upon and the fan is working just fine. I …

Best customer service EVER!!! I have used thier services multiple time over the past year or so and they are the BEST in town - hands down! They offer a HUGE array of services from computer repair to data recovery. Highly recommend they be your FIRST choice for any/all computer needs.

Hugo was very polite and courteous when I called. He picked up my 4 laptops promptly the next morning at the time we had set up. He informed me everything that he was going to run a diagnostic on all of them. We spoke a few times later that …

Best experience I have every had dealing with my computer!!!! Forget the Apple store or Bestbuy, Hugo can do it all!!! I am so happy with my computer and best prices in town! Definitely found my new computer guy!!!

Ugh!!! My Laptop wouldnt start anymore!!!!!, I tried getting our corporate techs to fix it but theyre pretty much useless (not to mention hard to understand, pun intended ;0) So I knew I was on my own for the next two weeks. I started calling places, Im glad I found someone knowledgeable here in el paso.

Great company!!! You might hesitate when you see this business operates from a residential area, but don't let that fool you. They know what they are doing and have technicians throughout the area who are more than knowledgeable. I had my …

Remote Over is a life saver. The team member technician I spoke with was helpful, patient and super knowledgeable. He helped me solve a business software problem that had dogged me for several weeks. I am filled with gratitude!

My mom had a computer that was probably at least 10 years old and slow as molasses. Because of its age we ran into some problems transferring all the data to the new computer. This was not a problem for Hugo. He found a solution, got …

I called in on a Sunday after 5pm and Hugo helped me get some very valuable software installed into my computer. Several months ago I gave Hugo my PC to repair and he has proven to be one of the best in the business. I highly recommend FIREWIRE for all your computer repair needs.

Firewire on Johnny on the spot! fast, friendly, and very competent!!

Firewire computer repair is the best computer repair services I've ever dealt with. Hugo is very knowledgeable passionate about his trade. He is quick, affordable and very pleasant to have business with. He picked up my 3 laptops with …

My experience with Firewire has been great. They have helping me retrieve all my work files from my failed HD in my 2011 iMac. Great customer service, knowledgeable and experienced staff, and plenty of options to match your budget. I would definitely recommend to friends and family.

Firewire came the very same day I called and I felt they offered reasonable prices compared to others.
Hugo the technician was extremely friendly and kind. He was very Knowledgeable …

Prompt call backs. Efficient service. Great results. Easy interface for the technologically disinclined.

My business just signed a contract with this company...in less than a week, all of my problems were resolved, and my system has never run better. I feel that my data and my business are safer now than in the past several years. I would recommend Firewire to anyone.

I recommend Firewire to everyone having computer issues! Great customer service! Shoutout to the technician Hugo M. for fast services and trying different solutions on my computer. Thank you!

Firewire is amazing! I had a virus completely shut down my computer to where I could no longer turn it on! I brought my computer to Hugo and within a few hours I had a working computer again! Today I called him with concern of a printer not …

great knowledge , great customer service , resolved all issues with my systems

Excellent service and prices. Hugo and his associates are unique computer experts that exceeded our expectations. They have no competition in town. Thanks very much Hugo & associates for putting our main server back to business in a short period of time.

I like to recommend Firewire IT Services, they are always available to solve your IT issues, and their service is quick and efficient.
Excellent Service. Thank you!

All I wanted to know is if my hard drive was still ok after I spilled juice on it. I took it to best buy and they kept it for about a week before wanting $129.00 to "FIX IT", I told them i just wanted the data then they changed the price to …

Small business at its best…

Im not very computer savvy but I do know when their trying to cheat me out of my …

They were very responsive - they immediately transferred me to a Tech to discuss my problem, and he picked up my devices the same day. Fast service, and the price was more than reasonable for the job done. Even after the job was completed …

Best tech around! But seriously I installed windows 10 and it got stuck in a inf loop cycle of trying to restore previous versions which it thought was windows 10. Not being to bad at tech savyness myself after spending 3+ hours on the …