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Roxie IT Reviews, Services & Trust Score

Roxie IT - Managed IT Support And Consulting Services Lexington operates as a Balanced MSP with notable strengths in Fast response times, Strong communication, Effective troubleshooting, Personalized customer experience, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
⭐ 4.8 (20 reviews) AI Trust Score: 83/100 Balanced MSP High-touch
Best For 10-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Roxie IT

83
Trust Score
20
Analyzed Reviews

😊 Positive: 95%

😐 Neutral: 3%

😠 Negative: 2%

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Lexington, Kentucky

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Operational Overview

Roxie IT - Managed IT Support And Consulting Services Lexington operates as a Balanced MSP with notable strengths in Fast response times, Strong communication, Effective troubleshooting, Personalized customer experience, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
Best Fit 10-100 employees
MSP Archetype Balanced MSP
Support Style High-touch
Operational Maturity Established

Operational Scoring

85
Support
85
Communication
80
Technical
100
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Strong communication
Effective troubleshooting
Personalized customer experience
Professional client interactions

When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • Organizations prioritizing relationship-driven IT support
  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Businesses with advanced cybersecurity compliance requirements
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Responsive customer service
Knowledgeable IT support
Reliable problem resolution
Long-term client relationships
Personalized service and budgeting
Handling critical business IT needs
Professionalism and thoroughness
Licensing dispute on branding font

AI Review Intelligence Summary

Roxie IT, led by Kyle, consistently receives high praise for its responsive, knowledgeable, and reliable IT support. Clients appreciate the team's quick communication, thorough problem-solving, and ability to handle a wide range of IT challenges, including critical situations that impact business operations. Many have worked with Roxie IT for several years, highlighting their professionalism and personalized service tailored to each company's needs and budget. The only notable negative feedback involves a licensing dispute regarding the use of a font on Roxie IT's branding materials. Overall, Roxie IT is highly recommended for businesses seeking dependable and expert IT management and support.

Customer Review Highlights

Alex Crawford

Kyle from Roxie IT has been great to work with. He's always quick to respond and answer a wide range of IT issues that we need help with!...

Allison Dailey

Roxie IT is always quick to respond to any need we have had. Very knowledgeable and always helpful!...

Andrew Hays

Always one call or text away. The team at Roxie have always answered my questions and fixed my IT issues. Highly recommend!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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