The AME Group Lexington - MSP Reviews, Trust Score & AI Analysis

The AME Group operates as a Balanced MSP with notable strengths in Fast response times, Helpful support team. The company appears best suited for 1-25 employees (small business) organizations seeking High-touch IT support.
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⭐ 4.8 (22 reviews) AI Trust Score: 71/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
85/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for The AME Group

71
Trust Score
16
Analyzed Reviews

😊 Positive: 93.75%

😐 Neutral: 0%

😠 Negative: 6.25%

🌐 Visit Website

Lexington, Kentucky

The AME Group Quotes?

Operational Assessment summary

Operational Scoring

85
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Helpful support team

Most Common Customer Feedback Themes

Fast response times
Helpful support team
experience
back
phil

AI Review Intelligence Summary

Based on 16 reviews averaging 4.8 stars, overall feedback is excellent. Customers most often mention responsive support, helpful support.

Customer Review Highlights

Nicole Hurst

Trevor was great! He listened to my concerns and took it upon himself to look into the issue and got back to me when he said he would. My issue was resolved!...

Shawn Mccoy

Very happy with the service I received. Thank you...

D East

We have had a good experience with AME as our IT company! Great response to our needs....

George Partridge

Mr. Phil Miller and Mr. Brock Hinerman provided assistance with recovering over 140 GB of files from a large capacity flash drive that failed and was not readable by the computer. They extracted the data and transferred it to a new flash …...

Jon Parker

We have been delighted with the AME Group's ongoing IT management for our small nonprofit. Affordable and dependable. We sought help a few years back because we had a few systems in place to tend to our overall IT quality, including plans …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 1-25 employees (small business) organizations seeking managed IT services

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