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ServiceMaster Recovery by Close Reviews, Services & Trust Score

ServiceMaster Recovery by Close operates as a Balanced MSP with notable strengths in Fast response times, Strong communication, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
⭐ 0 (32 reviews) AI Trust Score: 86/100 Balanced MSP High-touch
Best For 10-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for ServiceMaster Recovery by Close

86
Trust Score
32
Analyzed Reviews

😊 Positive: 95%

😐 Neutral: 5%

😠 Negative: 0%

Buffalo, New York

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MSP Intelligence Profile

ServiceMaster Recovery by Close operates as a Balanced MSP with notable strengths in Fast response times, Strong communication, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
Best Fit 10-100 employees
MSP Archetype Balanced MSP
Support Style High-touch
Operational Maturity Established

Operational Scoring

85
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Strong communication
Professional client interactions

When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Businesses with advanced cybersecurity compliance requirements
  • Organizations preferring providers with larger review histories
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Professional and compassionate staff
Quick response and timely service
Effective water, fire, and mold damage cleanup
Clear communication and client support
Efficient odor and stain removal
Ability to salvage belongings
Highly recommended by customers
Strong work ethic and reliability

AI Review Intelligence Summary

Customers consistently praise ServiceMaster for their professionalism, responsiveness, and compassionate service during stressful situations involving water, fire, and mold damage. The team, especially individuals like Julie, is recognized for efficient cleanup, clear communication, and thorough damage mitigation, helping clients feel supported and informed throughout the process. Many reviews highlight quick response times, effective odor and stain removal, and the ability to salvage belongings. While most feedback is overwhelmingly positive, there is a mention of mixed feelings regarding follow-up services. Overall, ServiceMaster is highly recommended for emergency restoration and cleanup services, with clients appreciating their kindness, work ethic, and reliability.

Customer Review Highlights

Alissa DAttilio ⭐ 5/5

Kevin and his team were amazing to work with. They were timely, responsive, respectful of our schedules and so kind making a very stressful situation much more bearable. Thank you!!!...

Amy Reilly ⭐ 5/5

ServiceMaster did an incredible job in cleaning out my basement. We had a huge sewage backup and they came immediately after I called and could not have been more professional. They worked many hours clearing out and disposing items for us …...

Angela Comer ⭐ 5/5

I’ve used ServiceMaster many times and they are always top-notch. From start to finish, whether it be a claim or just a cleaning, they work to make sure you are comfortable, informed and satisfied. I wouldn’t trust anyone else!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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