St Louis City Family Support Division

If I was to base my rating on my last visit alone it would most certainly be a 4 or 5 star.
But due to the amount of times I’ve had the worst experiences at this location …

RUDE workers! They treat you like you're dumb for asking a question. Confusing office, lost paperwork. What more can I say? The place is all!!

Rude workers, missing paper work submitted on my end numerous times. The wait time is ridiculous and the facility itself is disgusting. There isnt an option for zero stars and lord knows they don't deserve the one IM FORCED to give!!

I am so glad i choose here to take written exam. As a foreigner and new car driver. I was so nervous. But staff here are so nice, give me detailed instructions. when i failed at first, they told me to relax and try again. Eventually i passed it!

I dropped off a secure packet of my application and all needed support paperwork which obviously included very personal information. I was directed to leave the envelope in a drop box, and they lost it. I have no idea how you can lose such …

Only because I have calling them for over a week about child care assistance no answer .. Never pick the phone up . I work full time so i can't always just go down there but imma have to call off one day and go down there .

They run this place pretty good. U may incur a line but, is disabled they let u sit down til it's your turn. I suggest getting there around 130ish. Then u get your business done much quicker. If u get there at 11, u will wait til after 3 …

Place is awful. The mailed form has a fax number that is INCORRECT. There are multiple people that have left a question in the Q&A, stretching back all the to three years ago, asking for the correct fax number and nobody from the office has …

Iam glad that i get public assistant.i wont complain.

They lost my application for my health insurance and I did it early. Not cool ??? …

I didn't have to wait long and was very grateful for the outcome of my business

This place is ridiculous. The only office I've ever been to where they dont seem to get your review forms when you drop them off IN the building!!!!!! Seriously?!?!?! Why should I have to rearrange my schedule to re apply for support …

They really need to work on how they speak to ppl

So people are really complaining about a dfs office. When your there to get free stuff from the government ?? stop playing with your self …

This is a f$#ked place if you needing help you get hurr be ready to stay fo at least 4 hours or better to just be seen for only 10 mins tops

Always nice people there

the places is filled with racist people. If you happen to look Caucasian they have nothing but the runaround for you.

Not crowded at all!...but slow

Great place nice people fast service good experience

their NEVER in any kind of rush to do anything, for anyone, ever!!

The number they give you take you in a circle and you still are not able to speak to a person all this is done intentionally because they do not want to talk to the people . The system is not helpful and never have been for the people my tax dollar have been placed in this for what

It was great the people there are very kind and helpful.

Still on hold almost 8 HOURS NOW. With transfer in the middle because the person couldn't help.

Impossible to talk to an actual person by telephone. I called about re-certification & they have my information wrong. Welfare sucks & St. Louis-style welfare sucks terribly.

Can't stand this dang place. Slow, unprofessional and slow!

Fascist state, attacking women's rights, ruining everything all in the name of christ. Republicans are a blight.

Always a minimum of two hours for a phone call!! That’s ridiculous something needs to be done about the wait times!!!!

Sat on hold for almost 3 hours!! THREE HOURS.. was transferred 4 times, just to end up at the 1st number I originally called, because nobody knows how to do their job and this is the 5th time I’ve had to deal with this! Every time I am told …

Terrible! They ask u to turn in info and when u do they act like they can't find it in the system. If u try to call the 1-855 number they have u on hold for a hr then someone inexperienced answers and don't know what they're doing. U give …

Now that people can’t call the local offices, and have to call a centralized number it is literally impossible to reach anyone by phone for assistance. On the chat, it is normal to have over 100 people in front of you in the queue, and no …

If there was hell on earth, this place would be it. Rude, loses important time sensitive paperwork, the wait times are ridiculous and when you do finally get to see someone they rush through the process. Good luck trying to talk to someone …

Car test time was acceptable but I still had to wait out in the car.

The Young Lady that took care of me today was very professional she needs a raise thank you very much.

Very rude. Ignore you give no info and they laugh and laugh and play around but they won’t help us and it’s 5 or 6 of them but they just don’t come help all you hear is laughter

I’ve never had a better experience at the Missouri License office and it’s all because of a very nice, beautiful lady named Callie! She was professional, thorough, and got the job done with a smile and such kindness that it made my visit a pure pleasure!!!

This place is just horrible.They loose ya mail that you put in the box.You have to sit a hour n a half for them to call your number,then another hour n a half for your name to be called.So you spend 3 hours their just to talk to someone for …

Always come in, or use the internet. Never try to use the phone lines hold times are hour not minutes as announced. Neighbor has been trying for over a week to talk to somebody, anybody. After 3 hours on hold, the calls are automatically dropped.

0 stars if I could. The hours posted are clearly incorrect because I just arrived at 2:40p, and was met with a security guard saying they closed 3 hours ago with no explanation or notice. Terrible customer service.

Horrible, People So messy, inconsiderate & unprofessional.... Supposed to be there 2 Help but There not @ All HATE 2 EVEN COME HERE

Saw a first amendment audit where the public was lied about and reported to the police by the main security guard no room for tyranny she needs to be replaced and the whole place needs to be educated on customer service and civil rights

THE PEOPLE IN THERE ARE SO NICE AND FRIENDLY WE LAUGH FROM THE TIME WE WALK IN UNTIL WE LEAVE OUT‼️? …

I was at the office today, and Kimberly was So professional, and helped me upload some very important information. I really appreciate her patience, and determination to help me with uploading my documents. …

Phone help is horrible. You’re just passed around to incompetent people with no desire to help. I called and begged for help for over 4 hours.

The Gentleman who helped me was Friendly and EXTREMELY knowledgeable
QUICKEST VISIT IN MANY YEARS!

Well the employees was so nice and very informative. My wife got her driver license yesterday and we was down there from 8 to 4 due to all the book one comes first but we still got in there and she passed so thankful. And I wanna thank the …

For this to be a government establishment, not all but the majority of them act as if you're just the lowest of the lowest just because you need assistance. They need to take a communications and moral class? …

Losses paperwork everytime I turn it in that they so called have scanned in the system liars cause they don't and let anybody turn in false Paystubs smh

For the past year, my family has been attempting to straighten out a blunder on your part that has caused no end of grief. To this hour it trill is not resolved, my wife and two children have been removed from coverage because you claim …

Amazing place, 5 star meals everytime

Terrible. The workers are lazy and you go to the office several time for same problem but in the end , nobody know, you need call to main office .

They work hard to organize the crowd. I'm sure it isn't easy.

Friendly , nice office very efficient staff.. always available to help ASAP!!

I've been holding for 2h & I followed thier suggestions. "Call early in the morning to avoid a long wait time". I've been moved lower in the que than when I began the call. …

I miss going on newstead to prince hall building where it more organized idk what's hard about typing info into the computer off the forms. I'm glad I go up there once every blue moon

This place is just plain out horrible. Slow service, They constantly make mistakes that you have to tell them to correct, you can never reach your case worker on their phone, and they do not mail important information that needs mailed even …

Good luck getting a number for this office where you can actually speak to a human to make a appointment

Wow I been in line over a hour only to get to the window and the receptionist to tell me after 3 pm they are in able to put ppl in the system it’s 3:32 pm this is crazy and the system needs help.

This is the worst division of family services I've ever been to. The whole staff was unprofessional rude disrespectful. I got here around 2:00 in the afternoon the building don't close until 5:00 I'm staying in line of four people in front …

Wasn't open for family services just dmv

Can't get through to them . My card wallet, social security number all in wallet.

The lines are now starting at the entrance. They have all that space and could easily accommodate an inside line. After an hour of no movement, I gave up and left. Three days ago, they told me it was a two hour wait to see someone.

I went to the DMV it's located in the same building

As a teacher in my county I watched various children continually abused, many ended up dead! I also reported child abuse as a state mandated reporter and nothing changed! When I found out my parents had elder abuse at the hands of my …

Around noon they are gone to lunch for HOURS.