TechRunner IT Hempstead - MSP Reviews, Trust Score & AI Analysis

TechRunner IT operates as a Balanced MSP with notable strengths in Helpful support team, Professional client interactions, Exceptional customer satisfaction. The company appears best suited for 1-25 employees (small business) organizations seeking Reactive IT support.
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⭐ 5 (16 reviews) AI Trust Score: 83/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
55/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
90/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Reactive
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for TechRunner IT

83
Trust Score
15
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Hempstead, New York

TechRunner IT Quotes?

Business Support Operations Analysis summary

Operational Scoring

55
Support
70
Communication
70
Technical
90
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Professional client interactions
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Slow response times
Helpful support team
Professional client interactions
techrunner
business

AI Review Intelligence Summary

Based on 15 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support, professionalism. Some reviewers raised concerns about unresponsive support.

Customer Review Highlights

Taiki

Our tech Chris was awesome. He did a whole new computer set up and data transfer for our office. He was pleasant and professional. Worked on his own and did everything possible to minimize the disruption of workflow for the office. Love, Love, Love Techrunner IT. We are a long term loyal customer. You guys are the best!!!!...

NutrishMish

We cannot speak highly enough about the incredible work TechRunner has done for our business! Our organization had been struggling with an outdated, legacy email system for far too long, and it was starting to impact both productivity and …...

Melissa M

Techrunner IT was the best decision I ever made for my accounting firm! Requests and concerns are always answered within the day and someone is always there to help. The promptness and professionalism makes a world of a difference in …...

Michael Panaro

Thanks so much, Mike!...

Pedro

I've known Dan for some time as a business acquaintance, recently I moved to a new company and one of the project's we had lined up was moving our servers to Azure. …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Organizations prioritizing relationship-driven IT support
  • 1-25 employees (small business) organizations seeking managed IT services

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