The Local Guy in Murray: 4.8-Star MSP Reviews & Trust Score

The Local Guy is a Balanced MSP based in Murray, holding a 4.8/5 rating across 21 reviews. Customers most often mention Helpful support team. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.8 (21 reviews) AI Trust Score: 84/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for The Local Guy

84
Trust Score
5
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

🌐 Visit Website

Murray, Utah

The Local Guy Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
help
local
years
guys

AI Review Intelligence Summary

Based on 5 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support.

Customer Review Highlights

Kody Quarnberg

We’ve used the local guys for years and they are the best! Quick, helpful, and always ready to help even when it’s just us being technically dumb....

Leslie Carpenter

Troy and Sarah are the very best at bat exclusion. We had a bat infestation and they came to the rescue. We definitely will recommend the two of them to our family and friends. Thanks again so much for all your help Troy and Sarah!!...

Ian McCusker

We've been using The Local Guy for a few years and I can't say enough great things about them. We have a few business locations across the US and they help with all of them. Customer service is as good as it gets. They're extremely patient, …...

Max McCusker

Laurence is the man. Such a generous person and so helpful. We've also worked with a lot of their staff members, connor being our main rep and he has been awesome as well. They are our IT people of choice and I don't see why we would ever …...

Noemi Lancaster

These guys are amazing! I took my Dell laptop to geek squad and was told I had to ship off my computer it would take 2 weeks and 300$. As an online college student 2 weeks filled my eyes with tears given that midterm is in two days! I took …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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