Thirteen Digital Solutions Passaic - MSP Reviews, Trust Score & AI Analysis

Thirteen Digital Solutions operates as a Security-First MSP with notable strengths in Strong communication, Security-focused operations, Exceptional customer satisfaction. The company appears best suited for 1-25 employees (small business) organizations seeking Standard IT support.
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⭐ 5 (11 reviews) AI Trust Score: 82/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for Thirteen Digital Solutions

82
Trust Score
11
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Passaic, New Jersey

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Operational Assessment summary

Operational Scoring

70
Support
85
Communication
70
Technical
70
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Strong communication
Security-focused operations
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Strong communication
Technical execution concerns
Security-focused operations
thirteen
digital

AI Review Intelligence Summary

Based on 11 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention strong communication, a security focus. Some reviewers raised concerns about technical execution concerns.

Customer Review Highlights

Ramiro PERICH

The Bess company ☀️☀️☀️☀️☀️☀️...

Safak Ultanir

Excellent Service. They go above and beyond to find the best option to suit your needs. I highly recommend....

beatrice perez padilla

Incredible service! Oscar and his team treated me like family!...

julissa garcia

this company was recommended by a friend and I could not be any happier. I work from home and often experience technical issues. thirteen digital solutions does not only work with companies, but also with individuals having technology problems. Prompt and efficient service!!...

Luis berges gonzalez

These guys have kept our business running since day one! They are literally just a text or phone call away with all the right suggestions and solutions to our tech headaches!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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