Uptime Technical Solutions MSP Review: Ratings, Trust Score & Services in Burien

Uptime Technical Solutions is a Balanced MSP based in Burien, holding a 4.5/5 rating across 19 reviews. Customers most often mention Helpful support team, Professional client interactions. Best suited for 1-25 employees (small business) organizations seeking standard IT support.
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⭐ 4.5 (19 reviews) AI Trust Score: 69/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
90/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Uptime Technical Solutions

69
Trust Score
14
Analyzed Reviews

😊 Positive: 92.857142857143%

😐 Neutral: 0%

😠 Negative: 7.1428571428571%

🌐 Visit Website

Burien, Washington

Uptime Technical Solutions Quotes?

Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
90
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Professional client interactions

Most Common Customer Feedback Themes

Helpful support team
Professionalism concerns
always
years
about

AI Review Intelligence Summary

Based on 14 reviews averaging 4.6 stars, overall feedback is excellent. Customers most often mention helpful support. Some reviewers raised concerns about professionalism concerns.

Customer Review Highlights

Sean Taylor

Uptime Technical Solutions (UTS) is a highly reliable and professional IT solution vendor, consistently exceeding expectations for our company. …...

Anne W

I can't say enough good things about Uptime Technical Solutions. When my independent computer technician decided to take a position with a large corporation, I found myself praying I would be able to handle issues as they arose. However, …...

Reza N

UTS has been our IT vendor for the past 20 years. Yes, 20 years. They are prompt, courteous and on time. We have never experienced a hack or a server crash thanks to their due diligence. They will also work within your budget. Thank you Tyson, this review was way overdue....

Nicole Wicks

Hi Nicole. Thanks for the vote of confidence :-) Glad to see you're around and doing well. Often wondered how things were going for you. Feel free to drop me a line sometime....

Darrin Rapoport

I have been a loyal customer for nearly 10 years. During that period I have spent over $1 million on their IT services. They have reliably maintained my network and I have suffered zero data loss....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Organizations prioritizing relationship-driven IT support
  • 1-25 employees (small business) organizations seeking managed IT services

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