Premier Computers MSP Review: Ratings, Trust Score & Services in Burien

Premier Computers is a Established, High-Volume MSP based in Burien, holding a 4.7/5 rating across 114 reviews. Customers most often mention Helpful support team, Professional client interactions. Best suited for 25-100 employees organizations seeking standard IT support.
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⭐ 4.7 (114 reviews) AI Trust Score: 85/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
90/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Established, High-Volume MSP

✨ AI Insights for Premier Computers

85
Trust Score
25
Analyzed Reviews

😊 Positive: 92%

😐 Neutral: 0%

😠 Negative: 8%

🌐 Visit Website

Burien, Washington

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Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
90
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Professional client interactions

Most Common Customer Feedback Themes

Helpful support team
Professionalism concerns
richard
computers
premier

AI Review Intelligence Summary

Based on 25 reviews averaging 4.6 stars, overall feedback is excellent. Customers most often mention helpful support. Some reviewers raised concerns about professionalism concerns.

Customer Review Highlights

Don V

Excellent customer service. Came in and just spoke with a gentleman very polite 17 years of knowledge would recommend passing by if you have any issues....

Steve Chayer

I take all of my computers to Richard, the owner of Premier Computers in Burien. He can fix anything. has more tech certifications on his wall than Bill Gates and is a real friendly guy to boot. His service prices are reasonable and he’s conveniently located on 1st Ave....

Ryan Hoke

Unprofessional and uncommunicative. Don't waste your time or money. The nice fella at Best Buy of all places diagnosed my problem for free in ten minutes. Said more to me in those ten minutes than Richard did both in person and over email …...

Amaal

I had a very disappointing experience with this business. I brought my laptop in for repair and was told it would be fixed within two weeks. After waiting over the two-week period, my laptop was still not fixed completely, yet I was charged …...

SoberSlav

Great work I was having serious computer problems that I couldn't figure out for the life of me. Came in paid 130 for a fix it took longer than expected since the problem ran deeper than expected wasn't charged over the amount I paid for the extra work. Was a very friendly environment...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Organizations prioritizing relationship-driven IT support
  • 25-100 employees organizations seeking managed IT services

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