Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 80.00%
😐 Neutral: 0.00%
😠 Negative: 20.00%
Charleston, West Virginia
Verizon Quotes?Based on 30 reviews averaging 4.2 stars, overall feedback is strong. Customers most often mention helpful support.
Went in yesterday to get my wife a new Apple Watch after hers was damaged in a car crash last week. Randi was very helpful, made the process extremely smooth, and even helped us save a bit of money on our bill by reviewing the account. I would recommend this location!! Thanks Randi!...
I’ve been putting off resolving a persistent issue with my phone for a long, long time, but Randi at the Verizon store finally helped me get it sorted. I originally went in just to visit my cousin, but when I casually mentioned the problem, …...
Randi is awesome! She was friendly, polite, knowledgeable, and very patient helping my 94-year-old mother easily get a new phone, enroll in the Verizon mobile app, and apply for home Internet. It was a pleasure to work with her....
John provided an outstanding experience with both customer service and technical support. From the moment I walked in, he was attentive, knowledgeable, and genuinely focused on helping me find the best solution. He took the time to clearly …...
Willy is the best Verizon worker y’all got...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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