Wasatch I.T. Salt Lake City - MSP Reviews, Trust Score & AI Analysis

Wasatch I.T. operates as a Balanced MSP with notable strengths in a solid general IT service track record. The company appears best suited for 25-100 employees organizations seeking Standard IT support.
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⭐ 4.8 (53 reviews) AI Trust Score: 81/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
70/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Support Responsiveness
Operational Profile Balanced MSP

✨ AI Insights for Wasatch I.T.

81
Trust Score
25
Analyzed Reviews

😊 Positive: 96%

😐 Neutral: 0%

😠 Negative: 4%

🌐 Visit Website

Salt Lake City, Utah

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Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
70
Relationships
70
Security

Most Common Customer Feedback Themes

Helpful support team
Fast response times
wasatch
software
always

AI Review Intelligence Summary

Based on 25 reviews averaging 4.8 stars, overall feedback is excellent. Customers most often mention helpful support, responsive support.

Customer Review Highlights

Jon Brown

Purchased a few volume windows server licenses from them. They randomly deactivated and the company that bought out Wasatch IT has been of exactly zero help getting my licenses working again. They used to be reliable until they got bought out by cyberadvisors. Stay far, far away....

Dr. Jonna Blank

Highly Recommend! They are top-notch and know their stuff! Ross was here this morning setting up some new equipment and went the extra mile. Everyone on their team is Excellent!!...

Jared Springer

Wasatch IT is amazing! Our system needed a major upgrade and was days away from crashing. The team at Wasatch IT saved us! They worked with our budget and is helping with each step as our organization grows. I recommend them to other businesses as often as possible...

Rhonda Hardcastle

We hired Wasatch IT for our stores that desperately needed help with our computers and networks. Brad has been working so hard. The owners have made us feel like family.Everyone has been so amazing. We couldn’t be more thankful here at our …...

Stephen Mastin

Awesome company! They are understanding of the issues that growing companies face. They help users at every level with everything I.T....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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