Wizkid Computers in Troy: 4.6-Star MSP Reviews & Trust Score

Wizkid Computers is a Established, High-Volume MSP based in Troy, holding a 4.6/5 rating across 276 reviews. Customers most often mention Helpful support team. Best suited for 100+ employees (mid-size to enterprise) organizations seeking standard IT support.
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⭐ 4.6 (280 reviews) AI Trust Score: 76/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Established, High-Volume MSP

✨ AI Insights for Wizkid Computers

76
Trust Score
29
Analyzed Reviews

😊 Positive: 82.76%

😐 Neutral: 0.00%

😠 Negative: 17.24%

🌐 Visit Website

Troy, New York

Wizkid Computers Quotes?

Operational Overview summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
wizkid
phone
computers
fixed

AI Review Intelligence Summary

Based on 29 reviews averaging 4.3 stars, overall feedback is strong. Customers most often mention helpful support.

Customer Review Highlights

gary burke

Had a hdmi issue with my Xbox and was met with Super fast , sufficient, and quality work....

jojo coley

Great experience with WizKid Computers! I brought in my iPhone 16e for a screen and battery replacement, and they got everything fixed quickly and professionally. My phone looks and works like new again! The service was fast, friendly, and …...

Rebecca Cossack

They were suppose to clean my PS5 and do the Liquid Metal repair. I was told 2hrs max. When I showed back up the guy was rude and said it wasn't done yet because the person that does the work wasn't there yet. 1/2hr later they called and …...

Darrel Flanders

For a reasonable price they quickly & carefully whipped my custom pc together in an afternoon! I was also given a thorough explanation going over all the components / drivers / etc. Overall great experience!...

moslikely

Came in to get a gaming PC looked at, they were able to diagnose and help me choose a replacement part for a fix in literally 10 minutes, and for a very reasonable price. This same issue took Geek Squad 7 weeks just to ship back to me without actually fixing it for more than triple the price of the fix at WizKid. 10/10...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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