ZipZap Computers Salem - MSP Reviews, Trust Score & AI Analysis

ZipZap Computers operates as a Balanced MSP with notable strengths in Helpful support team, Strong communication. The company appears best suited for 100+ employees (mid-size to enterprise) organizations seeking Standard IT support.
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⭐ 4.7 (264 reviews) AI Trust Score: 74/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Communication Quality
Operational Profile Balanced MSP

✨ AI Insights for ZipZap Computers

74
Trust Score
5
Analyzed Reviews

😊 Positive: 80%

😐 Neutral: 0%

😠 Negative: 20%

🌐 Visit Website

Salem, Oregon

ZipZap Computers Quotes?

Business Support Operations Analysis summary

Operational Scoring

70
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Strong communication

Most Common Customer Feedback Themes

Helpful support team
Strong communication
customer
even
related

AI Review Intelligence Summary

Based on 5 reviews averaging 4.2 stars, overall feedback is strong. Customers most often mention helpful support, strong communication.

Customer Review Highlights

Roberto Navarro

Great customer service. Great communication skills. Replace my battery and back glass on my iPhone 16 Pro Max for a reasonable …...

lil soda boi

repeat customer, always great customer service and the staff are very helpful transparent and willing to explain things and even point you where to go to learn about how to do it yourself. got a PC multi-part swap done three times, and …...

Michael Hecht

I’m a 100% disabled veteran all service related and actually my disabilities that are service related equal up to 200 and the day I was to pick up my computer even though I paid for that day. I gave them till the next day so I paid the …...

Vince

Best shop ever!! Brought in my PS5 controller to get some TMR sticks installed, they did an amazing job, but when my stick was faulty I brought it in for a warranty and Chris took it with no questions asked and had my baby running again …...

Yobani reyes-lopez

He gave me a great deal for my MacBook Air l recommend coming here for sure...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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