Zombie Techs Computer Repair & Cell Phone Repair (Des Plaines) - 4.9/5 Rated MSP Reviews & Services

Zombie Techs Computer Repair & Cell Phone Repair is a Established, High-Volume MSP based in Des Plaines, holding a 4.9/5 rating across 242 reviews. Customers most often mention Helpful support team, Exceptional customer satisfaction. Best suited for 100+ employees (mid-size to enterprise) organizations seeking standard IT support.
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⭐ 4.9 (242 reviews) AI Trust Score: 98/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Established, High-Volume MSP

✨ AI Insights for Zombie Techs Computer Repair & Cell Phone Repair

98
Trust Score
25
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Des Plaines, Illinois

Zombie Techs Computer Repair & Cell Phone Repair Quotes?

MSP Operational Intelligence Profile summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
recommend
highly
angel
computer

AI Review Intelligence Summary

Based on 25 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support.

Customer Review Highlights

first last

Broke a cam/disp0 port on a pi 5 im working on and they ported the camera and touch screen along with gluing in a port cover all for free. Mastery of the knowledge....

POWERPOWERLIFTER

Great service, great staff. Very honest! My second time here and will keep coming. Thanks again!!!! 5 ⭐️...

Oscar Urban

Great Service! Was quick to diagnose the problem and fixed it right away! Would recommend to anyone!...

negin mirkhosravi

OMG! ?? I highly recommend these guys! If I ever need help again, I’ll definitely come back. I still can’t believe they …...

Cruz Medina

Highly Recommend! I always wanted a pc but didn't know anything. Angel helped with recommendations on everything I needed and built the pc within my budget....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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