enkompas Technology Solutions vs KME: Side-by-Side MSP Comparison
KME (Formerly Active IT Solutions) - Riverside Managed IT Services currently shows stronger trust indicators (94/100) and overall platform reputation signals.KME (Formerly Active IT Solutions) - Riverside Managed IT Services has a larger review footprint (70) reviews which may indicate broader market experience and customer engagement.
| Feature | enkompas Technology Solutions: Pittsburgh Managed IT Service Company | KME (Formerly Active IT Solutions) - Riverside Managed IT Services |
|---|---|---|
| Customer Rating | ⭐ 4.7/5 | ⭐ 5.0/5 |
| AI Trust Score | 83/100 | 94/100 |
| Total Reviews | 15 | 70 |
| Location | Pittsburgh | Riverside |
| Best Company Size | Enterprise MSP | Enterprise MSP |
| Estimated Pricing Tier | Standard MSP Pricing | Standard MSP Pricing |
| Best Suited For |
General SMB Businesses
|
General SMB Businesses
|
| AI Evaluation | Competitive alternative | ✅ Stronger trust signals |
| Support Responsiveness | 85/100 | 85/100 |
| Communication Quality | 70/100 | 85/100 |
| Technical Expertise | 90/100 | 90/100 |
| Client Relationship Score | 80/100 | 70/100 |
| Cybersecurity Readiness | 70/100 | 70/100 |
| Recommended | 🏆 Recommended Match |
Operational Score Comparison
Comparison Highlights
🏆 Reputation & Security Profile
KME (Formerly Active IT Solutions) - Riverside Managed IT Services holds the stronger overall trust position with a 94/100 trust score. Security scoring shows enkompas Technology Solutions: Pittsburgh Managed IT Service Company at 70/100 versus 70/100 for KME (Formerly Active IT Solutions) - Riverside Managed IT Services, highlighting measurable differences in cybersecurity readiness and infrastructure protection maturity.
⭐ Customer Experience & Communication
KME (Formerly Active IT Solutions) - Riverside Managed IT Services currently leads customer satisfaction with an average rating of 5.0/5. Communication scoring places enkompas Technology Solutions: Pittsburgh Managed IT Service Company at 70/100 compared with 85/100 for KME (Formerly Active IT Solutions) - Riverside Managed IT Services, reflecting differences in responsiveness, clarity, and ongoing client interaction quality. Relationship management scores of 80/100 and 70/100 also indicate varying approaches to long-term customer engagement and account support.
📈 Technical & Operational Depth
KME (Formerly Active IT Solutions) - Riverside Managed IT Services has accumulated 70 customer reviews, indicating stronger public visibility and broader customer exposure. Technical expertise scoring places enkompas Technology Solutions: Pittsburgh Managed IT Service Company at 90/100 versus 90/100 for KME (Formerly Active IT Solutions) - Riverside Managed IT Services, highlighting differences in infrastructure expertise, troubleshooting capability, and managed IT operational depth. Support responsiveness scores of 85/100 and 85/100 further reflect differences in helpdesk execution, ticket handling, and operational support consistency.
💼 Business Fit & Pricing Alignment
enkompas Technology Solutions: Pittsburgh Managed IT Service Company appears positioned for General SMB Businesses with Standard MSP Pricing, while KME (Formerly Active IT Solutions) - Riverside Managed IT Services shows stronger alignment for General SMB Businesses under a Standard MSP Pricing pricing structure.
Customer Sentiment Analysis
enkompas Technology Solutions: Pittsburgh Managed IT Service Company
Enkompas Technology Solutions consistently delivers exceptional IT support characterized by friendly, professional, and responsive service. Customers and employees alike praise the knowledgeable team, particularly individuals like Steve and Ryan, for their efficiency and helpfulness. The company fosters a supportive work environment that values employee growth and customer satisfaction. Long-term clients appreciate the reliable, results-driven assistance that has helped streamline their technology operations for years. Overall, Enkompas is recognized for its outstanding customer service, technical expertise, and a family-like atmosphere that builds confidence and trust.KME (Formerly Active IT Solutions) - Riverside Managed IT Services
Active IT Solutions consistently receives high praise for its knowledgeable, responsive, and professional IT support services. Customers highlight the team's effective communication, timely problem resolution, and proactive approach to preventing issues. Key personnel such as Michael Cardoza, David Shay, and others are frequently commended for their dedication, patience, and technical expertise. The company is trusted by a variety of clients, including medical practices and law firms, for maintaining system stability and enhancing operational efficiency. Overall, Active IT Solutions is recognized for excellent customer service, reliability, and a strong commitment to client satisfaction.Customer sentiment themes are derived from publicly available review signals, service positioning, and managed IT support categories.
Frequently Asked Questions
Which provider shows stronger overall operational indicators?
KME (Formerly Active IT Solutions) - Riverside Managed IT Services currently holds a higher trust score of 94/100 compared with 83/100 for enkompas Technology Solutions: Pittsburgh Managed IT Service Company.
Which MSP demonstrates stronger technical and support capabilities?
enkompas Technology Solutions: Pittsburgh Managed IT Service Company shows a technical expertise score of 90/100 and support responsiveness score of 85/100, while KME (Formerly Active IT Solutions) - Riverside Managed IT Services scores 90/100 for technical depth and 85/100 for operational support responsiveness. These scoring differences may reflect variations in infrastructure management complexity, troubleshooting capability, cloud operations maturity, and overall managed IT execution quality.
How do customer reputation and communication indicators compare?
enkompas Technology Solutions: Pittsburgh Managed IT Service Company currently maintains an average rating of 4.7/5 across 15 customer reviews, while KME (Formerly Active IT Solutions) - Riverside Managed IT Services shows 5.0/5 across 70 reviews. Communication scoring of 70/100 versus 85/100 also highlights comparative responsiveness, issue clarity, and long-term customer interaction quality.
Which businesses may align better with these MSP providers?
enkompas Technology Solutions: Pittsburgh Managed IT Service Company appears more aligned for General SMB Businesses, while KME (Formerly Active IT Solutions) - Riverside Managed IT Services shows stronger positioning for General SMB Businesses. Security readiness scoring of 70/100 versus 70/100.
Reviewing providers like enkompas Technology Solutions: Pittsburgh Managed IT Service Companyand KME (Formerly Active IT Solutions) - Riverside Managed IT Services side-by-side can help organizations identify which MSP aligns best with their technology requirements, security priorities, and business growth plans. For specific company information visit the MSP website(s) below.