Intelligent Technical Solutions vs KME: Side-by-Side MSP Comparison
KME (Formerly Active IT Solutions) - Riverside Managed IT Services currently shows stronger trust indicators (94/100) and overall platform reputation signals.KME (Formerly Active IT Solutions) - Riverside Managed IT Services has a larger review footprint (70) reviews which may indicate broader market experience and customer engagement.
| Feature | Intelligent Technical Solutions | KME (Formerly Active IT Solutions) - Riverside Managed IT Services |
|---|---|---|
| Customer Rating | ⭐ 4.6/5 | ⭐ 5.0/5 |
| AI Trust Score | 82/100 | 94/100 |
| Total Reviews | 16 | 70 |
| Location | Seattle | Riverside |
| Best Company Size | Enterprise MSP | Enterprise MSP |
| Estimated Pricing Tier | Standard MSP Pricing | Standard MSP Pricing |
| Best Suited For |
General SMB Businesses
|
General SMB Businesses
|
| AI Evaluation | Competitive alternative | ✅ Stronger trust signals |
| Support Responsiveness | 85/100 | 85/100 |
| Communication Quality | 70/100 | 85/100 |
| Technical Expertise | 90/100 | 90/100 |
| Client Relationship Score | 100/100 | 70/100 |
| Cybersecurity Readiness | 70/100 | 70/100 |
| Recommended | 🏆 Recommended Match |
Operational Score Comparison
Comparison Highlights
🏆 Reputation & Security Profile
KME (Formerly Active IT Solutions) - Riverside Managed IT Services holds the stronger overall trust position with a 94/100 trust score. Security scoring shows Intelligent Technical Solutions at 70/100 versus 70/100 for KME (Formerly Active IT Solutions) - Riverside Managed IT Services, highlighting measurable differences in cybersecurity readiness and infrastructure protection maturity.
⭐ Customer Experience & Communication
KME (Formerly Active IT Solutions) - Riverside Managed IT Services currently leads customer satisfaction with an average rating of 5.0/5. Communication scoring places Intelligent Technical Solutions at 70/100 compared with 85/100 for KME (Formerly Active IT Solutions) - Riverside Managed IT Services, reflecting differences in responsiveness, clarity, and ongoing client interaction quality. Relationship management scores of 100/100 and 70/100 also indicate varying approaches to long-term customer engagement and account support.
📈 Technical & Operational Depth
KME (Formerly Active IT Solutions) - Riverside Managed IT Services has accumulated 70 customer reviews, indicating stronger public visibility and broader customer exposure. Technical expertise scoring places Intelligent Technical Solutions at 90/100 versus 90/100 for KME (Formerly Active IT Solutions) - Riverside Managed IT Services, highlighting differences in infrastructure expertise, troubleshooting capability, and managed IT operational depth. Support responsiveness scores of 85/100 and 85/100 further reflect differences in helpdesk execution, ticket handling, and operational support consistency.
💼 Business Fit & Pricing Alignment
Intelligent Technical Solutions appears positioned for General SMB Businesses with Standard MSP Pricing, while KME (Formerly Active IT Solutions) - Riverside Managed IT Services shows stronger alignment for General SMB Businesses under a Standard MSP Pricing pricing structure.
Customer Sentiment Analysis
Intelligent Technical Solutions
Digital Seattle has been a reliable and professional IT support partner for over two decades, consistently praised for promptness, helpfulness, and personalized service. Customers appreciate the team's responsiveness, technical expertise, and willingness to go above and beyond, including after-hours support. The transition from Digital Seattle to ITS received mixed feedback, with some noting delays and vagueness. Overall, the company is valued for its friendly, accommodating staff and quality hardware solutions, fostering strong client relationships and trust.KME (Formerly Active IT Solutions) - Riverside Managed IT Services
Active IT Solutions consistently receives high praise for its knowledgeable, responsive, and professional IT support services. Customers highlight the team's effective communication, timely problem resolution, and proactive approach to preventing issues. Key personnel such as Michael Cardoza, David Shay, and others are frequently commended for their dedication, patience, and technical expertise. The company is trusted by a variety of clients, including medical practices and law firms, for maintaining system stability and enhancing operational efficiency. Overall, Active IT Solutions is recognized for excellent customer service, reliability, and a strong commitment to client satisfaction.Customer sentiment themes are derived from publicly available review signals, service positioning, and managed IT support categories.
Frequently Asked Questions
Which provider shows stronger overall operational indicators?
KME (Formerly Active IT Solutions) - Riverside Managed IT Services currently holds a higher trust score of 94/100 compared with 82/100 for Intelligent Technical Solutions.
Which MSP demonstrates stronger technical and support capabilities?
Intelligent Technical Solutions shows a technical expertise score of 90/100 and support responsiveness score of 85/100, while KME (Formerly Active IT Solutions) - Riverside Managed IT Services scores 90/100 for technical depth and 85/100 for operational support responsiveness. These scoring differences may reflect variations in infrastructure management complexity, troubleshooting capability, cloud operations maturity, and overall managed IT execution quality.
How do customer reputation and communication indicators compare?
Intelligent Technical Solutions currently maintains an average rating of 4.6/5 across 16 customer reviews, while KME (Formerly Active IT Solutions) - Riverside Managed IT Services shows 5.0/5 across 70 reviews. Communication scoring of 70/100 versus 85/100 also highlights comparative responsiveness, issue clarity, and long-term customer interaction quality.
Which businesses may align better with these MSP providers?
Intelligent Technical Solutions appears more aligned for General SMB Businesses, while KME (Formerly Active IT Solutions) - Riverside Managed IT Services shows stronger positioning for General SMB Businesses. Security readiness scoring of 70/100 versus 70/100.
Reviewing providers like Intelligent Technical Solutionsand KME (Formerly Active IT Solutions) - Riverside Managed IT Services side-by-side can help organizations identify which MSP aligns best with their technology requirements, security priorities, and business growth plans. For specific company information visit the MSP website(s) below.