KME vs Soteria Technology Solutions: Side-by-Side MSP Comparison
KME (Formerly Active IT Solutions) - Riverside Managed IT Services currently shows stronger trust indicators (94/100) and overall platform reputation signals.KME (Formerly Active IT Solutions) - Riverside Managed IT Services has a larger review footprint (70) reviews which may indicate broader market experience and customer engagement.
| Feature | KME (Formerly Active IT Solutions) - Riverside Managed IT Services | Soteria Technology Solutions |
|---|---|---|
| Customer Rating | ⭐ 5.0/5 | ⭐ 4.9/5 |
| AI Trust Score | 94/100 | 83/100 |
| Total Reviews | 70 | 17 |
| Location | Riverside | Wichita |
| Best Company Size | Enterprise MSP | Enterprise MSP |
| Estimated Pricing Tier | Standard MSP Pricing | Standard MSP Pricing |
| Best Suited For |
General SMB Businesses
|
General SMB Businesses
|
| AI Evaluation | ✅ Stronger trust signals | Competitive alternative |
| Support Responsiveness | 85/100 | 85/100 |
| Communication Quality | 85/100 | 70/100 |
| Technical Expertise | 90/100 | 70/100 |
| Client Relationship Score | 70/100 | 90/100 |
| Cybersecurity Readiness | 70/100 | 70/100 |
| Recommended | 🏆 Recommended Match |
Operational Score Comparison
Comparison Highlights
🏆 Reputation & Security Profile
KME (Formerly Active IT Solutions) - Riverside Managed IT Services holds the stronger overall trust position with a 94/100 trust score. Security scoring shows KME (Formerly Active IT Solutions) - Riverside Managed IT Services at 70/100 versus 70/100 for Soteria Technology Solutions, highlighting measurable differences in cybersecurity readiness and infrastructure protection maturity.
⭐ Customer Experience & Communication
KME (Formerly Active IT Solutions) - Riverside Managed IT Services currently leads customer satisfaction with an average rating of 5.0/5. Communication scoring places KME (Formerly Active IT Solutions) - Riverside Managed IT Services at 85/100 compared with 70/100 for Soteria Technology Solutions, reflecting differences in responsiveness, clarity, and ongoing client interaction quality. Relationship management scores of 70/100 and 90/100 also indicate varying approaches to long-term customer engagement and account support.
📈 Technical & Operational Depth
KME (Formerly Active IT Solutions) - Riverside Managed IT Services has accumulated 70 customer reviews, indicating stronger public visibility and broader customer exposure. Technical expertise scoring places KME (Formerly Active IT Solutions) - Riverside Managed IT Services at 90/100 versus 70/100 for Soteria Technology Solutions, highlighting differences in infrastructure expertise, troubleshooting capability, and managed IT operational depth. Support responsiveness scores of 85/100 and 85/100 further reflect differences in helpdesk execution, ticket handling, and operational support consistency.
💼 Business Fit & Pricing Alignment
KME (Formerly Active IT Solutions) - Riverside Managed IT Services appears positioned for General SMB Businesses with Standard MSP Pricing, while Soteria Technology Solutions shows stronger alignment for General SMB Businesses under a Standard MSP Pricing pricing structure.
Customer Sentiment Analysis
KME (Formerly Active IT Solutions) - Riverside Managed IT Services
Active IT Solutions consistently receives high praise for its knowledgeable, responsive, and professional IT support services. Customers highlight the team's effective communication, timely problem resolution, and proactive approach to preventing issues. Key personnel such as Michael Cardoza, David Shay, and others are frequently commended for their dedication, patience, and technical expertise. The company is trusted by a variety of clients, including medical practices and law firms, for maintaining system stability and enhancing operational efficiency. Overall, Active IT Solutions is recognized for excellent customer service, reliability, and a strong commitment to client satisfaction.Soteria Technology Solutions
Customers consistently praise Soteria Technology Solutions for their fast, friendly, and professional IT support. The team, including standout employees like Eugine, Nathan, Katelyn, Stuart, Bill, and Paul, is recognized for their responsiveness, knowledge, and personalized service. Clients appreciate the local tech support, quick problem resolution, and the company's willingness to go above and beyond to meet evolving business needs. The platform is noted as easy to use, and many customers express long-term satisfaction and strong recommendations. One customer mentioned a billing issue related to automatic renewal and credit card expiration but did not express dissatisfaction with the service quality.Customer sentiment themes are derived from publicly available review signals, service positioning, and managed IT support categories.
Frequently Asked Questions
Which provider shows stronger overall operational indicators?
KME (Formerly Active IT Solutions) - Riverside Managed IT Services currently holds a higher trust score of 94/100 compared with 83/100 for Soteria Technology Solutions.
Which MSP demonstrates stronger technical and support capabilities?
KME (Formerly Active IT Solutions) - Riverside Managed IT Services shows a technical expertise score of 90/100 and support responsiveness score of 85/100, while Soteria Technology Solutions scores 70/100 for technical depth and 85/100 for operational support responsiveness. These scoring differences may reflect variations in infrastructure management complexity, troubleshooting capability, cloud operations maturity, and overall managed IT execution quality.
How do customer reputation and communication indicators compare?
KME (Formerly Active IT Solutions) - Riverside Managed IT Services currently maintains an average rating of 5.0/5 across 70 customer reviews, while Soteria Technology Solutions shows 4.9/5 across 17 reviews. Communication scoring of 85/100 versus 70/100 also highlights comparative responsiveness, issue clarity, and long-term customer interaction quality.
Which businesses may align better with these MSP providers?
KME (Formerly Active IT Solutions) - Riverside Managed IT Services appears more aligned for General SMB Businesses, while Soteria Technology Solutions shows stronger positioning for General SMB Businesses. Security readiness scoring of 70/100 versus 70/100.
Reviewing providers like KME (Formerly Active IT Solutions) - Riverside Managed IT Servicesand Soteria Technology Solutions side-by-side can help organizations identify which MSP aligns best with their technology requirements, security priorities, and business growth plans. For specific company information visit the MSP website(s) below.