KME vs SOS IT Solutions: Side-by-Side MSP Comparison
KME (Formerly Active IT Solutions) - Riverside Managed IT Services currently shows stronger trust indicators (94/100) and overall platform reputation signals.KME (Formerly Active IT Solutions) - Riverside Managed IT Services has a larger review footprint (70) reviews which may indicate broader market experience and customer engagement.
| Feature | KME (Formerly Active IT Solutions) - Riverside Managed IT Services | SOS IT Solutions, LLC - IT Support Service in Atlanta, GA |
|---|---|---|
| Customer Rating | ⭐ 5.0/5 | ⭐ 4.7/5 |
| AI Trust Score | 94/100 | 82/100 |
| Total Reviews | 70 | 9 |
| Location | Riverside | Atlanta |
| Best Company Size | Enterprise MSP | Enterprise MSP |
| Estimated Pricing Tier | Standard MSP Pricing | Standard MSP Pricing |
| Best Suited For |
General SMB Businesses
|
General SMB Businesses
|
| AI Evaluation | ✅ Stronger trust signals | Competitive alternative |
| Support Responsiveness | 85/100 | 70/100 |
| Communication Quality | 85/100 | 85/100 |
| Technical Expertise | 90/100 | 70/100 |
| Client Relationship Score | 70/100 | 90/100 |
| Cybersecurity Readiness | 70/100 | 70/100 |
| Recommended | 🏆 Recommended Match |
Operational Score Comparison
Comparison Highlights
🏆 Reputation & Security Profile
KME (Formerly Active IT Solutions) - Riverside Managed IT Services holds the stronger overall trust position with a 94/100 trust score. Security scoring shows KME (Formerly Active IT Solutions) - Riverside Managed IT Services at 70/100 versus 70/100 for SOS IT Solutions, LLC - IT Support Service in Atlanta, GA, highlighting measurable differences in cybersecurity readiness and infrastructure protection maturity.
⭐ Customer Experience & Communication
KME (Formerly Active IT Solutions) - Riverside Managed IT Services currently leads customer satisfaction with an average rating of 5.0/5. Communication scoring places KME (Formerly Active IT Solutions) - Riverside Managed IT Services at 85/100 compared with 85/100 for SOS IT Solutions, LLC - IT Support Service in Atlanta, GA, reflecting differences in responsiveness, clarity, and ongoing client interaction quality. Relationship management scores of 70/100 and 90/100 also indicate varying approaches to long-term customer engagement and account support.
📈 Technical & Operational Depth
KME (Formerly Active IT Solutions) - Riverside Managed IT Services has accumulated 70 customer reviews, indicating stronger public visibility and broader customer exposure. Technical expertise scoring places KME (Formerly Active IT Solutions) - Riverside Managed IT Services at 90/100 versus 70/100 for SOS IT Solutions, LLC - IT Support Service in Atlanta, GA, highlighting differences in infrastructure expertise, troubleshooting capability, and managed IT operational depth. Support responsiveness scores of 85/100 and 70/100 further reflect differences in helpdesk execution, ticket handling, and operational support consistency.
💼 Business Fit & Pricing Alignment
KME (Formerly Active IT Solutions) - Riverside Managed IT Services appears positioned for General SMB Businesses with Standard MSP Pricing, while SOS IT Solutions, LLC - IT Support Service in Atlanta, GA shows stronger alignment for General SMB Businesses under a Standard MSP Pricing pricing structure.
Customer Sentiment Analysis
KME (Formerly Active IT Solutions) - Riverside Managed IT Services
Active IT Solutions consistently receives high praise for its knowledgeable, responsive, and professional IT support services. Customers highlight the team's effective communication, timely problem resolution, and proactive approach to preventing issues. Key personnel such as Michael Cardoza, David Shay, and others are frequently commended for their dedication, patience, and technical expertise. The company is trusted by a variety of clients, including medical practices and law firms, for maintaining system stability and enhancing operational efficiency. Overall, Active IT Solutions is recognized for excellent customer service, reliability, and a strong commitment to client satisfaction.SOS IT Solutions, LLC - IT Support Service in Atlanta, GA
SOS IT Solutions, led by Steven, receives consistently high praise for prompt, professional, and effective IT services. Customers highlight Steven's expertise in resolving complex network issues, including rewiring ethernet systems, installing access points, and setting up new equipment. The company is commended for excellent customer service, timely responses, and reliability, especially in urgent situations where other providers failed. Clients appreciate the personalized approach, clear communication, and thorough training provided. Overall, SOS IT Solutions is regarded as a trustworthy and efficient choice for home and small business network needs.Customer sentiment themes are derived from publicly available review signals, service positioning, and managed IT support categories.
Frequently Asked Questions
Which provider shows stronger overall operational indicators?
KME (Formerly Active IT Solutions) - Riverside Managed IT Services currently holds a higher trust score of 94/100 compared with 82/100 for SOS IT Solutions, LLC - IT Support Service in Atlanta, GA.
Which MSP demonstrates stronger technical and support capabilities?
KME (Formerly Active IT Solutions) - Riverside Managed IT Services shows a technical expertise score of 90/100 and support responsiveness score of 85/100, while SOS IT Solutions, LLC - IT Support Service in Atlanta, GA scores 70/100 for technical depth and 70/100 for operational support responsiveness. These scoring differences may reflect variations in infrastructure management complexity, troubleshooting capability, cloud operations maturity, and overall managed IT execution quality.
How do customer reputation and communication indicators compare?
KME (Formerly Active IT Solutions) - Riverside Managed IT Services currently maintains an average rating of 5.0/5 across 70 customer reviews, while SOS IT Solutions, LLC - IT Support Service in Atlanta, GA shows 4.7/5 across 9 reviews. Communication scoring of 85/100 versus 85/100 also highlights comparative responsiveness, issue clarity, and long-term customer interaction quality.
Which businesses may align better with these MSP providers?
KME (Formerly Active IT Solutions) - Riverside Managed IT Services appears more aligned for General SMB Businesses, while SOS IT Solutions, LLC - IT Support Service in Atlanta, GA shows stronger positioning for General SMB Businesses. Security readiness scoring of 70/100 versus 70/100.
Reviewing providers like KME (Formerly Active IT Solutions) - Riverside Managed IT Servicesand SOS IT Solutions, LLC - IT Support Service in Atlanta, GA side-by-side can help organizations identify which MSP aligns best with their technology requirements, security priorities, and business growth plans. For specific company information visit the MSP website(s) below.