Cloud Factory Hookah Lounge

Jay the owner is very nice. Visiting from Cincinnati and like to checkout hookah lounges all over the US. Hookahs themselves are good quality and uses coconut coals. No ice bases or ice hoses.

Pros:
Security at the door allows you to feel safe
Byob …

I would never go back to this place. I don’t recommend to spend your money here at all. There’s other better hookah lounges in the city that’s worth the price. I don’t even know where to begin…first the guy at the front was not welcoming at …

The service sucks, whoever old head with no teeth at register attitude sucks, customer service sucks, not only a coal fell off of hookah it burnt a hole in my sister stocking, they was frying chicken and the entire pace smelled like fried …

This hookah lounge is dope. Especially when DJ Kez is in the building. He even came out on the floor and showed us some new line dances. A great place chill with your own bottle. Will definitely be back.

One of my fave spaces in Philly when I come into town ! Whether on tour or just visiting! The owner Mike is bomb !! The desk host Nigera and tajeria are very nice!! It’s BYOB !!! Hookah on 100!! And they last !!

From the moment I walked into this lounge, I could feel the energy—it’s more than just a beautiful space, it’s a whole vibe and asset to the community. The atmosphere is warm, stylish, and fun. …

I love this lounge! Great atmosphere, great service, and great music! The staff is very welcoming and always accommodating. I always have a great time everytime I come here and I highly recommend it.

This spot is it!!! A black-owned hookah spot in Center City, yes please. Top tier hookah and the wings is fire ? …

First time coming here since I was visiting from out of state. I saw that it was black owned, and I wanted to give my support. I was a little taken aback by the reviews, but I wanted to give it a try since it was near my hotel. When I …

I visited this spot when it first opened, and it was great! Coming back 2.5 years later, the place is rundown and the hookah was dirty. As soon as I entered the man at the front gave me an unwelcoming look and didn’t respond after I …

Awesome spot. Its small, so I imagine it could get crazy but we went on a weeknight. The guy who runs it give fantastic service, and is just generally nice to interact with. (Jay) …

I recently had the pleasure of visiting Cloud Factory Hookah Lounge in Philadelphia, and I must say, it was an outstanding experience! This place is vibrant with modern decor. The atmosphere is simply amazing. …

Every time I come here I am treated like royalty. They have some of the smoothest hookah around! Very good hot wings and it’s BYOB! You can’t beat that! Definitely my new mid-week hideout!

The older server or whatever you want to call that man is horrendous. Security was extremely pleasant. We ordered a hookah sat for less than 15 the energy and service was so off , waste of $60 to get in plus hookah . Ordered two candy tips …

I went a few days ago with a friend, we were visiting from NYC and had a great time! It was a chill vibe with good music and the hookah wasn't too bad either . I was surprised by the entry fee but I guess that's just a Philly thing ?
Thank you to the gentleman with kind eyes that serviced us that night, excellent service ?? …

Great hookah lounge! My husband, friends and I were in town for the Roots Picnic and while that event itself was a disaster, we found this gem and it did not disappoint! The hookah was great, staff were pleasant and attentive and those egg rolls and chicken was fire! A must visit when you’re in the area!!

We went last night for NYE and had a lovely time. The dj was on point!! And the gentleman behind the register, I'm not sure if he was managing or the owner, but he was so pleasant! He was engaging and welcoming, like an old friend. Made …

I went for my birthday with 5 other friends. I made a reservation the night before, and we had the best time. They gave us our own corner of the establishment for our hookahs. They had a very attentive and patient staff, and really good …

First time in Philly for some solo travel, Cloud Factory was a lovely time. Service is excellent, hookah was excellent, Chelsea my server was doubly excellent. Seems like a great place for a small party (it’s BYOB if that’s relevant) ?☁️ …

This place is very cute and calm, perfect for a lowkey night out. However, they need better staff. As a woman, there’s no reason I should be rudely greeted at the front by a man. There needs to be a woman for face value, we’re nicer. We …

Came here for my sisters 21st birthday and regret it 100%. Not only was the lace empty, we can deal with that that’s no issue but the guy at the front is TERRIBLE! He does not know how to talk to people especially women he’s very rude. He …

by far one of the best places i've been in the city. The staff is super friendly, the hookah is smooth and the variety of music definitely sets the vibe. Highly recommend.

Came in looking for some good hookah and decent vibes. Customer service was great and the people running it were pretty cool. Hookah was a bit off to start but once they fixed it up it was top notch. Music on the other hand was a bit too …

The place is extremely tight, the hookah wasn't all that good, and being told there is a two hour limit made me want to just leave and go home. The DJ was great though which is why it gets three stars. Also, the people who were there that …

All I can speak on is the phone customer service.
I called to see if there was room for 2 and if cocktails were sold. The guy then insists on asking me how old I am, last time I checked that’s y ids are checked …

Amazing Music and Atmosphere, great place to hang out and have a great time. Definitely recommend.

When I got there the man told me have my ID out i was so confused who he was speaking too. Then when i sat down he walked up with a bill waving it in my face when the outfit of the place said free to enter! This man acted like he was so confused however PRINCE helped us out a lot! JAY WAS HORRIBLE

I cannot understate how incredible the experience was here. Tajena & Nigera were the most hospital people I’ve met in my time in Philly. My wife loves to hookah, and they welcomed us with open arms, made sure we were taken care of, gave us …

Went here on my birthday with my boyfriend to chill after walking around all day. Visiting from Detroit so we’re very familiar with hookah bars and always love to visit others in different states. Small but nice vibes. The owner was super …

We came in the manager paused and stared at us like why were we here, weird but whatever we proceeded to order. There were three business men (white) in here and the music was good (diverse music) then it turned to trap music with every …

I always want to come here because it’s so fun and chill but whoever that man is at the front desk is RUDE! He’s mean, he’s disrespectful and has no sense of customer service. Every time i call up there he answer and is rude & so his is wife or whoever the lady is who’s always sitting down on the phone.

A true vibe! The new ownership is doing some great things with the lounge. Definitely my go to spot when I’m in Philly now that I don’t live there anymore.