USCIS Application Support Center (ASC) Philadelphia

I was greeted right at the entrance. The security lady (very nice) asked me what I needed to do. I received clear instructions from her about where to proceed. The lady who was calling the serials(I don't know her name, she was speaking …

Great experience at this ASC center, kind people and willing to solve the problems.
All the staff members are very helpful and friendly.They deserve 5-stars !!! Thanks for the service !

Extremely professional and friendly staff right from the doorstep. Very quick service too. Thank you for making my visit pleasant and keep up the great work! ? …

This is true, a government office getting Five Stars rating! Other reviewers also stated their appreciation of the Philadelphia ASC and I can attest to the courteous and professional staff at this location. I was in-out in less than 15 …

Every member of staff was incredibly kind and helpful, and was in and out quicker than I expected! Such an efficient center!

Everyone here is very friendly and professional. This is my 2nd time here , for my 10 years Green card application. It only took 10 mins to make my fingerprints done. You can park your car at the free parking lot just in front of the building, very convenient.

Came 2 hours early for my appointment and they took me in. Great staff!!

Great service, the staff were very helpful the both times I was there. Very clean place, people were not rude especially the Security’s were very nice when I was there my partner had lost his belt. Another visitor had taken his belt, the …

Lines are long but it all moves along quite quickly. Very impressed with how kind the staff all were, it was refreshing!

Excellent service staffs are very nice and friendly had an appointment at 10am came there early and got finished early went home before 10am so fast. Thank you uscis staffs

It just had this notification in their window saying they closed. I don’t know how hard it is to just send all of us who’s already made an appointment with them an email notifying us before the us leave our place and took a Uber spent 40$ …

I did my fingerprints with them about 7 years ago, yet this place still looks spanking new till this day. The staff was extremely friendly, professional and efficient. Answered questions readily, guided you through each step with not a sign …

It was very well organized everything took me around 2 hours to finish for my biometric, it was pretty busy and long lines but it was moving smoothly, the biometric was quick , staffs were nice, theres alot of parking place , if you come too early theyll ask you to go back and wait in your car

Great service. In and out for fingerprints in 5 minutes. If USCIS in general would run like this place, many people would be happy.

Excellent service,all the staff are helpful and friendly

My yesterday experience was incredible !!! Stuff so nice, no line… especially I want admit woman with blond shot cut in reception -she was so smiling and helpful !

The security agents are welcoming and friendly. It s very organized and well kept. Appointment times are respected, staff is efficient: it was a great experience. Bravo!

My sister-in-law had a 2 pm appt. Due to poor weather conditions wanted to get there early. She ended up arriving by 12:30 and was greeted by the sweetest lady, assisted enthusiastically by all and was on her way home by 1 pm. Wonderful staff ! Could not say enough nice things about her experience. This place is terrific !!

The USCIS employees here provided better customer service, with a smile, than most businesses. I am impressed. Thank you.

Not for this particular center, but for the USCIS online page - Gov asks to use online services only - calls gets hung-up when asking to speak with an agent - after several attempts, I was able to speak with an agent who told me, they …

It's weird to give a bureaucratic office a five-star review, but hell, they deserve it. The staff were friendly and I was in and out in 10 minutes.

In a nut shell, staff are very polite, friendly and provided quick service.

I went here for my bio metrics on 01-26-16. Our appointment was at 8am. I didn't …

What can I say, BRAVO" the person I spoke with on the telephone was polite, professional, and accurate. I was inform step by step the condition that was necessary in my case. …

Great service, really fast and organized. The officer was super sweet .

17/09 - I arrived half an hour early in the morning after two hours drive. The building was quiet. At the reception desk, a very kind Latina staff member checked my paperwork and stamped my appointment letter for fingerprinting. …

Went there today (02/09/16) for my biometrics. Really fast, nice staff & excellent service. Thanks :)

Every positive review is so so true. Service here is swift and I was done in less than 30 mins which included filling the forms and waiting on line down to the biometrics proper. Staff, right from the security guard, at the centre are so polite, nice and professional. Thumbs up to everyone.

-Very nice, clean, professional.
-3 stars because there is no way to access this place by foot - neither a sidewalk nor a crossing with streetlight by the building!! …

Friendly and professional staff. Outstanding knowledge of diversity and passion for people and their cultures. Great job Philly USCIS!

All of these other fantastic reviews are NOT fake!! This place is actually great! Quick in and out... The people were very friendly and helpful, and, for once in a government building, seemed to be liking their job!

More car parking space
Nice service
Took less time to finish biometrics. …

I had an excellent experience from the front desk to the officer that did my biometric they were nice and helpful. God bless the lady that took my biometric, she is Warm and kind hearted God bless her.

Today was my appointment for photo and fingerprinting at 9am. Got there a little before 8.25 and got out at about 8.55am. The guard lady (no problem with her, she was nice and professional), front desk person and technician were very nice, …

This place is nice and clean, but very busy. We went on a Wednesday and the hall was full of people. Don’t go much earlier than your appointment time. They do not let you with a later appointment time to get in line and get a number until …

I went in for an 11-am appointment on a Wednesday and was done within 10 min.

I’ve dealt with immigration service agents for close to two decades, but this was one of maybe the only times I’ve felt compassion and patience from staff. I saw the staff who was checking everyone in for their appointment be very kind with …

Government at its best. Kind, caring people who do their job properly.

I was in early about 15min, they took me in and I was out in 30min. Very quick. Friendly staff

Excellent attention, the process took me less than 15 minutes. In general, the whole staff was very nice.

Staffs are efficient, courteous. Place is nice and tidy. Space for parking.

Don't go there unless you have a an appointment on that day. They will not accept you as walk in and will not show any sense of understanding or reasoning for your request, let alone willingness to even communicate. I would generally never recommend this place to anyone unless it's absolutely necessary.

Well organized, quick in an out. Not. Busy at all

We arrived little early. We were greeted with a smile by the being desk girl name starts with “S” and other girl. They both were nice. I thought it will long time but we were done in 15 minutes. We had appointments at 9 n 10am. But we were done by 9. Amazing.. very helping staff. It made me smile. Make America smile again. MASA

I drove 3 hours to get there because on the phone the uscis confirmed that I can walk in one day earlier. They didn’t let me in and were indeed very rude, not even apologized and just said they gave you wrong information and you have to go …

I went here for my Biometrics appointment yesterday. The place has ample parking spots on the front, sides and back. There was hardly anyone in there - couple of people sitting. I thought I had to wait but not at all. A lady promptly and …

The security guys at the entrance were very rude! I speak fluently english and he asked the other people next to me if they could translate for me! Very dissapointed!!!

Professional and very friendly staffs, I had appointment at 8am, arrived at 7.50 everything was done at 8.20am. Our traveling took longer time than the process there ? …

Security guards were really nice and friendly. Our officer was super cool and very helpful. We had a green card interview. He didn’t ask us crazy questions, just about our families and if they met. He checked my husband’s birth certificate …

Very courteous staff. I am a resident of NJ. But that center is nearer than Elizabeth ,NJ center.
Entire process took 15.mins from standing in a queue to completion. Front desk staff is very friendly and courteous

I had my biometrics appointment scheduled here. My appointment was at 3pm, reached here by 2:30pm, place was pretty much empty and I was out by 2:50. Plenty of parking available, polite staff, extremely clean and all necessary Covid precautions are taken.

Polite, professional and accommodating people work at this center. Biometric process was completed in just 5 minutes. Ample of parking spaces at this location. Overall, great experience at this center.

Staff in this ASC is setting the bar for any fed/state office. They are compassionate and extremely professional. They go extra mile to help us out in the often times confusing process and in these covid times. …

Really appreciate and helpfully staff there really is super wow staff I like kind people and helpful for they every thing ?? nothing to say about theme work ???????? …

Fantastic service by all the staff from the moment we entered the facility and until we came out, it was all done within 30 mins. There is ample car parking available if someone is specifically looking for that info.

Easy to get in and out. People work there are friendly and professional.Need to keep in mind that there are no walk ins allowed .Prior appointments only.

Very efficient, polite and helpful staff. There is no need to add anything else. My experience was totally positive.

Why they never answer the phone? please give someone a answer. Don’t let the Robo call. Keep taking the call.

Staffs are very professional and cool. This place has so many open car park.. parking is not the problem. Less crowded. We are done with our FP/bio just in 10 to 15 mins. Thats awesome. …

the woman standing just in front the door as "security" is so rude, omg! and then the people who work there dont know how to pass any information, they don’t known anything!

Very well organized. Was here with my wife for our biometrics and was done pretty quickly.
Excellent job USCIS!!

I loved this place, even with covid going on! Very nice staff, extremely clean, and made me feel at ease with my anxiety! Highly recommend this ASC.

Fast and the process was smooth. I'd give 1 star particularly for the security lady. She is rude. she's not fit for her job.

Outstanding experience. What friendly folks. You will change your opinion about governmental agencies and their employees by visiting this facility. Staff was waiting to bring you back for biometrics. Excellent.

I had my biometrics in here, took me less than 5 minutes to do the biometrics. All the staff was helpfull and very nice. Excellent job.

So much space for parking, very fast processing. They are very nice and not busy on my time.

Stuffs are very nice. We drove there for biometric for Canadian visa. It took 45 mins to get everything done. Service was quick.

They provided me with excellent service and all the associates I dealt with was professional and efficient. Keep up the good work

Super quick ASC. Friendly and courteous staff. We were ahead of time for our biometrics appointment and they let us in and got us queued up in the sequence. Ample parking space and an easy to find location. Spacious inside with lots of chairs. We were in and out in 30 minutes.

This USCIS office is simply amazing! The staff are polite, and most importantly, very fast: from the moment I walked through their doors until the moment I left doing my business, 20 minutes passed! just unbelieveble! guys, you are great!

This is the best federal branch I have ever visited. The front staff and the manager are super helpful to answer each visitor's questions and trying to help the visitors with their specific needs.