CMIT Solutions Norfolk - MSP Reviews, Trust Score & AI Analysis

CMIT Solutions operates as a Balanced MSP with notable strengths in Helpful support team. The company appears best suited for 1-25 employees (small business) organizations seeking Standard IT support.
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⭐ 4.5 (17 reviews) AI Trust Score: 63/100 Professional IT Partner Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 1-25 employees (small business) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for CMIT Solutions

63
Trust Score
15
Analyzed Reviews

😊 Positive: 86.666666666667%

😐 Neutral: 0%

😠 Negative: 13.333333333333%

🌐 Visit Website

Norfolk, Virginia

CMIT Solutions Quotes?

Business Support Operations Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
thanks
work
support
mike

AI Review Intelligence Summary

Based on 15 reviews averaging 4.5 stars, overall feedback is strong. Customers most often mention helpful support.

Customer Review Highlights

Matthew Parker

Personable, professional, and an over all great company. No issues or complaints over the last two years of being a client....

Carly Swift

Mike was very helpful and quick! He fixed my issue and I was up and running. - Susan in Dr. Carly Swift's office - Wave of Life Chiropractic...

David Steitz

Am I missing something with these reviews? This is the worst company ever with regards to customer service and response time. We have phones through them and can NEVER get a response in a reasonable amount of time for service work or technical support. if I could revisit the bid and change vendors I would do so in a heartbeat!...

Keri Markiewicz

Very competent and helpful staff and experts! Reasonable pricing. Quick responses. My go-to computer people!...

mary morton

Great company to work with, we had an issue with the products we purchased. Not the product itself, but type and had no issues returning and getting the correct product. Completely our mistake, Patrick Kelly was fantastic to work with. Thank you so much for making this an easy purchase....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 1-25 employees (small business) organizations seeking managed IT services

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