P&P pc Norfolk - MSP Reviews, Trust Score & AI Analysis

P&P pc operates as a Balanced MSP with notable strengths in Helpful support team. The company appears best suited for 25-100 employees organizations seeking Standard IT support.
P&P pc logo

Is this your business? Claim it — takes a minute, no separate signup needed.

Already have a CompareMSP account? Log in instead.

⭐ 4.6 (136 reviews) AI Trust Score: 85/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for P&P pc

85
Trust Score
25
Analyzed Reviews

😊 Positive: 92%

😐 Neutral: 0%

😠 Negative: 8%

🌐 Visit Website

Norfolk, Virginia

P&P pc Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
computer
repair
laptop
took

AI Review Intelligence Summary

Based on 25 reviews averaging 4.7 stars, overall feedback is excellent. Customers most often mention helpful support.

Customer Review Highlights

Power Cycle

I had a great experience with this PC shop. After another place couldn’t fix my computer, these guys quickly diagnosed and resolved the issue without any hassle. They were professional, knowledgeable, and kept me updated throughout the …...

Ended

I recently sold my nephew, my gaming pc and sent it cross country to him. It got damaged in transit and he took it to a horrible Mr fix it, where they proceeded to destroy it and make it unusable. I contacted Robert at p&p and he was a …...

julie

they genuinely cared about my concerns and didn’t push me to buy something i didn’t want. i’ve only been once but that’s all it took for me to be loyal to them....

Amanda Downs

Great local shop. Knowledgeable employees who are willing to take their time and discuss solutions to your computer problems. Most of the time I have my computer back within 1-2 business days and their prices are reasonable....

Liz Dessi

I went here for a PC with a power button that wasn't working. The tech did troubleshooting and confirmed it was the button and not something else causing the button not to work. He gave me the troubleshooting price up front and an estimate …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

Leave a Review

Reviews are checked by our team before they go live.

🚀 Get Free Quotes

Questions & Discussions

Ask questions, share experiences, or discuss P&P pc.


No discussions yet. Be the first to ask a question about P&P pc.

When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

Estimate Potential IT Support ROI

Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.

Launch MSP ROI Calculator >>