Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 96%
😐 Neutral: 0%
😠 Negative: 4%
Waukegan, Illinois
Computer Concepts USA Quotes?Based on 25 reviews averaging 4.8 stars, overall feedback is excellent. Customers most often mention responsive support, helpful support, professionalism.
Lori was awesome, she was way better then google!!! She hooked it up with a lifesaving quick fix that saved me much time and money :)...
Helped my grandmother work through a scam and potential virus. Lori was very patient and incredibly helpful in a stressful moment!...
I owe a huge thank you to Lori. She went out of her way to help me and made what was a very stressful situation for me go as smoothly as possible and helped me resolve it quickly. She was kind, patient, saved me hundreds of dollars, and had …...
Most comments probably boil down to "that's what they are supposed to do." You know, fix broken computers, upgrade equipment, or supply the best in software. But Computer Concepts and Lori do so much more. They take the time to explain …...
Lori was referred by a friend of a friend. After a first pleasant encounter with her assigned technician, it was all downhill. No follow up on phase II within the originally agreed timeframe was followed by several condescending emails. …...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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