One Stop IT store Waukegan - MSP Reviews, Trust Score & AI Analysis

One Stop IT store operates as a Balanced MSP with notable strengths in Helpful support team, Strong communication, Exceptional customer satisfaction. The company appears best suited for 25-100 employees organizations seeking Standard IT support.
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⭐ 4.9 (80 reviews) AI Trust Score: 81/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Communication Quality
Operational Profile Balanced MSP

✨ AI Insights for One Stop IT store

81
Trust Score
25
Analyzed Reviews

😊 Positive: 92%

😐 Neutral: 0%

😠 Negative: 8%

🌐 Visit Website

Waukegan, Illinois

One Stop IT store Quotes?

Operational Assessment summary

Operational Scoring

70
Support
85
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Strong communication
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
Strong communication
computer
waukegan
laptop

AI Review Intelligence Summary

Based on 25 reviews averaging 4.7 stars, overall feedback is excellent. Customers most often mention helpful support, strong communication.

Customer Review Highlights

M H

Great experience, people there were just professionals, excellent all the way...

rodney talavera

30mins till the shop closed i rang the bell jordan came to the door and he answerd all my question and was very helpful with making my decision on my purchase. Ty you guys are #1 in waukegan!!!!!!...

Tony Strack

Great service and business!! Very fair prices and friendly staff. Honest repair people and had my cracked laptop screen swapped same day....

B B

Cant think about enough good things to say about this place. was having issues with my cpu over heating under low load. brought my pc in and they ran a quick diagnostic and found that my aio pump was faulty after 5 or 6 years. they replaced …...

Dianna

Logan was great, checked me in quickly and had me on my way. Jordan came outside before I drove away and told me to come back in. My laptop was fixed!! It was a driver that had inadvertently been turned off. Jordan found that quickly and resolved my issue. Great experience with Waukegan Computer....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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