Florida Department of Revenue Child Support Program - Miami-Dade State Attorney

These people don’t care and will garnish your wages even when there is not a legal existing court order. When you call them to fix it they say they are working on it but nothing happens. Takes hours sometimes to reach someone and when you …

I wish I could rate this agency with zero stars if possible. There's a significant need for thorough assessment and consistent action, particularly concerning interstate support. The absence of an assigned representative hindered the …

They should extend the closing time at least an hour. Currently, they close by 16:00 hours. Do to the pandemic, and downtown Miami traffic, most people can't make it on time to appointments or payments.

They make living in Florida worse. I was on child support for 18 yrs and they assisted with nothing. Then my son is a junior in HS with 1 yr left and they closed my my case. During Covid times the last 2 years (2019-2020) it’s like no one worked there. Sending paperwork to them and no response..

THIS WHOLE SYSTEM IS A JOKE & A WASTE OF TIME! They are on the non-custodial parent side than the parent that's trying to get support for the child. The State Attorney is a joke as well. Just a WASTE of TIME for the parent that's trying to …

I filed for child support June 2022 it is now July 2023 and nothing yet. This is beyond awful. There is absolutely no urgency to help. The email responses and live chats are useless as far as providing information too. It shows nobody really cares to help you at all.

Horrible. I waiting like 3 hrs to see an analist. After 30 min on his office i asked him if it was going to take longer he answer me that he was making time "busy" only waiting for 4;30 to leave..... Shamelessly.... ... To reming all case …

I got a voice mail from an employee that the fax number I gave was not working I relpied the call 10 minutes after and gave them a second fax number, it was for nothing I never receive the stop payment order, another discount on this check and I dont owed any money, all because one could send a fax to a second number.

They charged me back support on a child I had custody of . I sent more money a month than they ask me for. I was put on child support with out a court date. And garnished my entire income tax. After I have western union receipts that total …

The Office of Katherine Fernandez Rundle should make it a priority to look into the significantly poor service offered consistently by this office. The incompetence level is ultimately high. The computer systems do not communicate to each …

This is the worst agency. I was hung up on after the introduction on the phone call. I waited on chat 8 minutes just to be told they are busy and can't assist me. I'm supposed to get my papers submitted to them in a timely manner. How can you do that when they are not available.

Number listed is definitely NOT correct. As soon as I was connected to a “customer rep” they asked me for my social. Red flags were going off, because she did not introduce herself, she went straight for that question. I told her why do you …

Was chasing an issue with the department for years, finally Nancy M. in the financial team came through and was able to find and resolve. If they had more people with her work ethic it would save a lot of time and headache

The system in general is a complete JOKE, Ibeen waiting for a update on my case since 2013, I moved out of state in 2015 and it got worse, still waiting, my son is going to be 15 in November, and this people keep asking for the same info I …

I had absolutely no problem the lady treated me super nice and they were actually about to close and she still decided to help me she took her time too and she was super patient everything went smooth I can’t stress enough how helpful and …

I wanted to thank the customer service representative of the call center for her patience and professionalism Ms. Juliana B. because she took the time to explain to me in detail how to complete the form to receive child support. Grateful that people like you serve the Community…!!!

Horrible customer service! They treat you like garbage. Non educated low life’s what they hire. No one knows how to do their job.

Wow Fabiola she’s awesome , very helpful

The employees here are RUDE! I don’t understand the bad attitude they have, especially with most of the employees being WOMEN. It’s a shame really. There are parents that are in need of child support and the employees need to fix their people’s skills.

This people were no help it all. Both clerks automatically so defensive. Their tones were scolding and condescending. Did not seem like wanted to help me?! Which is what they are been paid for, to help people in my situation, not dismiss …

This place needs to be reset fire everyone nd bring in new hires who actually care and do there actual jobs helping kids!

I got there before 9am and there were only 2 more people waiting. I went to the information window and a very nice guy gave me a number to seat and wait to be called. 2 minutes after I was called and a woman asked me to follow her to her …

Ex had DNA testing done here. They failed to ensure his ID matched paperwork and allowed another man to take the DNA test for him. Of course, it yielded inaccurate results. A Year after fighting for my voice to be heard they reviewed and …

The office were giving me services and i think they are very unfair. They seem bought, they are not in favor of the children. They should change the staff and replace them with honest people. No one should use their service, it is better to hire your own lawyer.

I would never give them a 5 point star my husband is currently on childsupport from a ex of his lazy welfare person shes not even responsible for taking care of her kid she lives at home with her grandma it ended the relationship because …

There are many lazy people who do not care about child support cases, but there are few who will help you. Unfortunately my case was in the limbo and it took over two years for a good worker to notice the case was not channel in the right …

I spoke to a helpful, professional, respectful and patient Lauren Islar. She took time to answer all my questions and ease my fears. Not realizing her shift had ended she went " Above and Beyond ". The fact she even confirmed the …

Thee persons who are employed by this office are well mannered. The judge and the system however, punish the responsible parent; meanwhile the other party,who is subpar and less than mediocre, is the one who benefits based off a worksheet.

I had an outstanding experience working with Natasha Asberry – Case Analyst, Lobby Management 3. She was dedicated in assisting me with my payment agreement and handled everything with a high level of professionalism. Natasha was committed …

This place is not trying to help as supposedly they say they are. It's been almost 2 years of me going to court and the judge ruling and then them changing the total and saying they didn't have anything in the computers of my information of …

These man and women that work here are really professional and very nice, and they are doing a great job.
They helped me so much with my case. They are patient and understanding. …

I JUST CAME ON HERE TO SAY THAT THE CUSTOMER SERVICE HERE IS VERY VERY ON POINT AND EFFICIENT ESPECIALLY THE AGENT SARAH SCOTT ON THE 12th FLOOR , SARAH IS VERY PROFESSIONAL AND HELPED ME WITH MY CASE. THANK YOU SO MUCH SARAH AND THE TEAM OVER AT THE MIAMI OFFICE ❤️

The worst system ever. It is suppression system where they tell you one thing and do another. When you confront them. They will said that they never say it. You can’t paid for the whole child support because they want keep you under their foot. Hoping to get you one way or another.

Incompetent people! they even close the office before 5pm but I imagine they get their salaries as if they work full office hours. They didn’t even find my kid’s name under my petition, as the customer agent who I talked to by phone told …

If I could I wouldn't even give it one star. This county is a joke. You are on hold for an extensive amount of time and once you speak to a representative it is no help... they are incompetent when it comes to enforcung child support payments meanwhile the onces who suffer are the children.

I forgot who serve me. But let me tell you best services I had in a while. They guide me to the right path ? …

I am a single mother of 3 children the father just give 300 every 3 months he is cooperating with the court he provided his addres phone number everything and it has been 2 years and case is still processing.. he works for his own company i …

I show them that have all the proof to show that my son lives with me and even a legal document signed by a judge showing that his mother has to pay me support and they are deducting money from my pay check and I even have an outstanding …

Just got off the phone with Dakota who was a big help in the payment agreement department. She was honestly the nicest agent I’ve ever spoken to in the last few years. They are usually very rude.

Mrs. Fabiola was extremely helpful and very knowledgeable about her job, and very pleasant to talk with. cause i can tell you as a man going to the child support office it is very stressful dealing with some of the workers there, they see …

For some odd reason the important documents I filled out with personal information was not attached to the case?????? What on earth???? What did this place do with those papers

Worse experience ever these people is beyond disrespectful then refuses to get help then hangs up and call back from an unknown number and supposedly transfer me to some supervisor who refused to transfer the call to someone else after …

They care about the child hahaha ,, what joke,,, I’m pain for my son with unemployment more for the father of my kid than me to sustain my other 4 year old daughter,, the one I’m playing for has 15 and leave with the father because he …

Shelby "like car Ford mustang" is an outstanding employee she really went the extra mile trying to help me, she was so busy that she didn't even drink her tea to help everyone who was walking in. I appreciate her dedication to your department ans I hope she gets a recognition for her service. Thank you Shelby.

Very helpful with my case , Single mother with two teenagers and they were really good enforcing my court order and getting payments smoothly since then . Thanks ?? …

Karina csr was very u helpful and had attitude over the phone for no reason. Don’t know if she was having a bad day or that’s just how she speaks to mothers needing help but I hung up the phone after waiting to speak to someone. This was no help.

What does it take for after 5 years of filling for child support and sending the same paper OVER 15 times someone Will actually sit down or actually explained to you Whatnis wrong or why are they taking so much time to acknowledge that a …

Called to get copy of court oder. The Called started good. At the end of the Called the agent ask anything else that she can help me with. I Said thanks I'm good and I started to make a comment about how much paperwork is needed to move …

They only get one star so I can post. This entire agency is staffed with poster children for inefficiency, laziness, and man hating pseudo intellectuals. Don’t expect service. They can only mimic the recordings they consider information. …

Just pathetic. This Office is unorganized and unprofessional. They don't enforce orders or properly handle cases. They take forever just to do the simple steps in child support cases. Horrible, just get your own lawyer cause you'll be …

Have been attending this office since before they relocated there. Now I got a letter in the mail stating that if I don't cooperate and tell them the last time my kids father sent the kids funds all of my benefits will be cancelled. …

I had to visit the child support office several times for a problem with my case, and I must say that the service was terrible. I would often get different answers from different employees, and while some were extremely nice and …

Horrible they suspended my license paying. No one cares about you case and they are very rude. Miami has it own child support system different than the state of Florida. It’s a nightmare beware

FLORIDA is definitely the worse state and the way they go about things raises red flags because what type of people was hired when you have to resend the same thing continuously they don't communicate if you're not on them how the FEDS was …

This is by far one of the most incompetent, unreliable and unprofessional offices I have ever encountered.
Their whole system is a disaster. The employees are rude and do not seem to know …

It has Ben a complete year + we are JUST NOE getting to the point of genetic testing to establish my daughter's father. He has ran from testing for so long because I now had to relocate to another state to avoid the drama. …

I always get different answers from different people over the phone. They basically force you to come in during the time when most people work because they have their system and then Tallahassee has theirs so both are never in sync. Needs to be open on Saturdays because their either understaffed or the system is overworked.

i would like to extend my deepest gratitude to fabiola and graciela for their suport with challenges and her human touch. i can explain how they went above and behond to help me. im so happy for the work they do

I'm really impressed of how Partial this institution is. They only tell you how screwed you are, and even though you gave them physical proof that the child support you are paying is legally ridiculous based on your low salary, all they …

I love helping people with child support issues and I want to thank the Department of revenue child support enforcement for giving me the opportunity to be an activist for families who need all kinds of child support help! I know you all can do your absolute best. Thank you for what you do do. I know it’s a very challenging job.??❤️?? …

Fabiola was absolutely amazing! She was very helpful and answered all of our questions. She went above and beyond for my dad, she was greatly appreciated.

This place is a complete JOKE! Such a double standard with no regards to the fathers, discrimination on ethnicity depending on the judges, rude, and inconsiderate. I feel a re-evaluation of the "judicial system" needs to be made.

Takes too many calls and then you receive a letter to come within a week. Call to change date and they can't find a letter being sent out from their office. Ask what other documents are needed they don't know. They just want you to come or they may close your case. Smdh. This is crappy service.

This agency is the absolute worst,had a court hearing via zoom and the title is "to stop suspension of license" (why would it be stop when that's the start of punishment for failing to be responsible!!??!)which in my case the father of my …

This was a great knowledgeable experience very helpful and tentative respectful group of people who listens. Ms. Natavia, Lorèna, and Beatrice were extremely helpful and beautiful group of women who understood the situation analyzed and provided me with great information that gave a peace of mind thank you ladies!

I was extremely impressed with Representative Dakota Delancy. She was genuinely concerned about my issues with child support payments. Ms. Delancy provided OUTSTANDING customer service and managed to assist me above and beyond the complex …

Worst service in the history of the US. They should get shut down for the illegal thing they do to non costodial parents like not providign permanent case workers or not providing them with lawyers!! Even murderer get free lawyers with the …

DOGE definitely needs to look into Miami dade child support department. Horrible service , lack of knowledge, they are basically earning a free paycheck from taxpayers.

The state should hire a little more professional individuals... I don't think you need a degree to read what some of us already received by mail but usually you wait 3 hours so they can tell you what you already know and that they're …

I would like to take a moment to express my gratitude to the Department of Children and Families of Miami-Dade County for their invaluable assistance throughout this challenging and complex process. I would like to extend a special thank …